Lighthouse Credit UnionReviews of lighthousecu.org

Before the brand change, Northeast Credit Union was the best bank in the state. Even so I kept the bank when I moved across country. This change to Lighthouse has been a terrible experience. New fees, impossible to get in contact with anyone. Hopefully you know how to directly contact your bank otherwise you're stuck with a call center for hours just to not accomplish anything. It's a shame but greed will ruin anything.

I have been a member of lighthouse credit union for many years. The branch staff are very friendly and very helpful. But when it comes to the after hours automated system, it is absolutely terrible. I buy products online with my debit card, numerous times throughout the week. My card is constantly declined on some websites and apps. I have plenty of money in my account to cover these transactions. I then receive text messages from the bank asking me is this me and I reply YES! Everything is fine for a bit and then my card continues to get declined, when you call the after hours automated banking tele system, it gives you zero option to talk to a real person, let alone figure out why your card is continuously being declined on a regular basis. It is beyond frustrating. I understand they are trying to protect their banking customers from fraud, but this happens to me every single week. The Internet says this is the best bank in New Hampshire. I highly disagree. I am beyond sick of this experience over and over. I honestly don’t care for a response by the bank either, telling me sorry for this experience, yada yada. Fix the problem. It has been a problem for quite some time and multiple customers have complained about the same issues to no avail.

I would not recommend this financial institution. They were never great as Northeast to begin with. I banked with these fraudulent crooks for nearly a decade. Fees are not disclosed, they refuse to print your statement, they try to confiscate your passport card, my IRS refund disappeared into thin air. No explanation. Never have I been treated in such a disrespectful manner. I closed my account and after finding an institution I can trust I felt compelled to warn the community to avoid this Credit Union as if it were the source of the bubonic plague.

LightHouse has very poor management... Additionally their financials are in extremely poor shape, which means your money is at risk.

Generally poor customer service, any communication over the phone was really difficult. Lots of dropped balls...trying to figure out why my wife could no longer pay the auto loan bill electronically as she had been for years, hours of being on hold, transferred and talking to multiple people just to try and get paper statements, which never came to fruition even though I sent extra money to facilitate this. Missing payments because as it turns out they were sending notices to a electric account I'd never even opened, still unclear how that ever came to happen. Last but not least, they lose my title apparently because I never received it, they said they mailed it...and I'm told I'll need to go to the state and get a new title. Based on my experience choose a different credit union, can't see how this one will stay in business

Before changing to Lighthouse credit union I was a member for more then 20 years. They changed hands never notifies me or sent out new cards. Then wanted me to pay for the new card to be sent. Once I got my card I thought it was set up said everything was all set and card was activated. I attempt to use my card at the ATM only to have to call multiple times to have my pin reset and again nothing. I attempted in November to close my account and they failed to do so. In January I received notice I was overdrawn. I again called to confirm the account was closed in November. I’m December they allowed a withdrawal on a closed account and charge me. Now they say O have to chase down the funds for their incompetence. It’s been a nightmare to do business since Lighthouse took over. Such a shame because NECU and all the employees in Berlin are amazing local people who pride themselves on professionalism and integrity too bad the professional conduct of call center staff and follow through is horrible. Good luck to all the costumers who have accounts with them.

There is no easy way to pay my bill!!!!

I drafted an external transfer for 600.91 to make my car loan payment on the due day of 4/28/24. It was never processed and now my account shows that I owe 1201.82. Your website to make online payments continues to be utterly frustrating in terms of confirmation and processing of any payments. I have never experienced such a user unfriendly and complicated website to do something as simple as making a monthly car payment. I make other online payments to several vendors every month, including a car payment and they are ALL simple, quick and easy. I have had difficulty making my monthly payments since the inception of this loan. If this can't be resolved so that I can easily make my monthly payments online using an external transfer (which took numerous times and months to set up) I will have to look elsewhere to find a new lender. The stress, aggravation and time involved in paying my loan is more than I can continue to deal with. Whoever set up this website should fired. I can only imagine how much money Northeast spent to create this website.