LightBurn SoftwareReviews of lightburnsoftware.com

Excelente. Atendimento exemplar

Trying to get v2.02 to work without success. When moving the laser, it won't go in a straight line, but goes diagonal. Customer service says they are working on a few "bugs". This is several weeks since the release. Maybe they should have better testing before releasing. I have a Fox Alien Masuter Pro, which is a pretty common laser. Not happy at all with their lame response.

Great SW and great support.

The software at its core is pretty good. The support is absolutely TRASH.. they will not respond on average for 3 days.. there is no live chat or phone support even for paid customers. Every issues ive had just cost me expensive materials and time as a result and every solution thus far has has only caused a new issue! There is no accountability for this, they will straight up ignore any questions about their lack of support or canceling order. I will be filing a complaint with MasterCard monday morning. UPDATE: After writing this review they Did respond in less then 24hrs (unlike almost every other time). They did issue a refund, i assume so that they dont deal with chargebacks. There is literally No Response to how the issues They Created in the software has COST ME Expensive Materials! I understand the need to prevent piracy l, but something is wrong when your software INTENTIONALLY DESTROYS PROPERTY, ESPECIALLY THAT OF A PAID CUSTOMER!! I do not recommend this software and if you have an offline cnc style machine Do Not Even Test it!!

I'm requesting support from Lightbur. Because the dollar exchange rate in my country has doubled to 42% and bank fees are high, I requested a discount and assistance, but they said they couldn't help. This product is extremely expensive and overpriced for my country. I'm requesting support and a discount.

Szybka i jasna pomoc😃

Ottima assistenza, software fantastico , team sempre pronto alle nostre esigenze per migliorarlo.

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