Jimmy B.
It would be better to speak to someone
It would be better to speak to someone. I do not like waiting on an email response. I have had to turn people away due to no answers. It is better if you can talk to someone while sitting in front of the machine. I am still waiting on an answer fro two weeks ago.
Response from LightBurn SoftwareJan 14, 2026
There are no outstanding tickets in our system with your name associated to them, but it is possible something fell through the cracks - we're very sorry if that's the case here. A two week wait is not normal or acceptable to us. Please email us again at [email protected] - our initial response times are generally under a few hours. Unfortunately it would not be possible for us to provide phone support without significantly increasing the size of our support team, and dramatically raising prices to pay the additional staff.