LIFXReviews of lifx.com

Just changed my WiFi and now the ‘good’ Lifex bulbs won’t connect (everything else has). If not sorted soon I will go elsewhere.

LIFX Customer service is in shambles. My experience with LIFX, now under Feit Electric, is a warning for any potential customer. After purchasing an expensive product, I found myself abandoned by the company when they stopped supplying essential power adapters. Promises of availability turned into years of waiting. When finally escalated to a support manager, Holden, the response was dismissive and evasive, shifting responsibility to previous owners and undermining my status as a long-time customer. Holden’s cold reference to me as a "former customer" is an insult, considering my continued purchases. This blatant disregard from LIFX is appalling. It reveals a company more interested in hiding behind legal technicalities than supporting its loyal customers. Such a lack of accountability and respect is not just disappointing; it’s a betrayal of customer trust. This experience is a clear sign: LIFX, under the helm of Feit Electric, has failed its customers spectacularly. Beware of a brand that treats loyalty and customer service as afterthoughts.

Switches don't work. Their support team totally has their heads burried in the sand and are trying to suggest it is a network error, which it is not. It's because their switches use the Cloud and not LAN.

I was an early Lifx adopter. Most bulbs failed in the first two years. Some were replaced under warranty. I'm now throwing the rest away in order to drop the poor app. I've switched to a Kasa and Wyze setup. Much less expensive and 10x more reliable. Wasted well over $1000 on lifx which is all now in landfill.

Although LIFX are happy to sell their products in the UK they will no longer uphold the warranty as the original company went into liquidation and the brand was bought by a US company that will not support warranty claims. I’ve had some of these bulbs since the original kickstarter campaign. Customer service was excellent and any bulbs that did develop an issue were promptly replaced under warranty. However the new owners aren’t interested in the customers that helped them develop the product or who have supported them from the start.

Dreadful. Poor pick-up of WiFi, stuck on for no reason although the ap says still online, ap very hard to decipher. By far my worst lighting decision

Like a lot of other customers my Lifx light strip stopped working just outside the warranty period. I contacted Lifx support asking for some assistance and they replied telling me they couldnt help me becuase my light was out of warranty... I didnt even ask for a warranty claim. We went back and forth for 2 full weeks and in the end there was no assistance offered, just blame that my wifi network was at fault, even though it was the same network with the same configuration for the whole life of the light and all of my other Lifx lights were still working just fine. The blame continued until I gave up, the only option now is to dump it in landfill. The lights might be rated for 20+ years but dont expect them to last past the warranty

I purchased two Lifx B22 smart lights, and they're fantastic, especially for someone like me who is deaf. They've really helped me wake up on time with their light schedule feature. It gradually brightens in the morning, making waking up easier, which is particularly important for me since I can't rely on traditional alarms. Setting them up was a breeze, and they work seamlessly with my other smart devices. The app is easy to use, and they even work with voice assistants like Alexa and Google Assistant, which is great because I can control them without any issues. The light quality is excellent too, with vibrant colors and brightness levels. Overall, I highly recommend Lifx if you want to upgrade your lighting setup, especially if you have unique needs like mine as a deaf individual.