Jordan
Great experience
We ordered a week in advance and were able to get a solid discount. The process was easy and very simple. Just don't forget to bring your ID to pick up the tickets and you shouldn't run into any issues.
Liftopia's mission is to help people spend more time doing the activities they love by helping partners run their businesses more effectively. The Liftopia Platform, a cloud-based commerce solution, makes it easy for resorts to encourage more guest visits and increase revenue by offering lift tickets and ski passes at optimized prices on their websites and on Liftopia.com. Millions of skiers, riders, and outdoor enthusiasts turn to Liftopia.com to purchase lift tickets and ski passes at a great value for over 250 resorts across North America.
Liftopia (liftopia.com) has 104 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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104 approved reviews, newest moderated first
Jordan
We ordered a week in advance and were able to get a solid discount. The process was easy and very simple. Just don't forget to bring your ID to pick up the tickets and you shouldn't run into any issues.
B. H.
I read 65% of the reviews and it is all people who made mistakes and blamed their mistakes on liftopia it seems. Read what you are buying and follow the instructions. Liftopia saved me a ton of money ($250 saved on a 5 day trip) and was easier than purchasing tickets from Loveland!. I used them last year and am on the computer right now buying for this year, although they do not have Loveland yet it seems. I recommended them to everyone going on our trip this year.
Response from LiftopiaOct 18, 2016
Thank you for your review. You are correct, we do not have lift tickets for Loveland right now. Be sure to check back in the next few weeks, we should have some inventory soon!
Travis
I booked two lift tickets for Loveland ski. Saved almost $40. Picked up with ease at basin. Seems all the bad reviews are from people who changed the date or picked the wrong day. I knew exactly what day I needed and everything worked great. Would use again.
Response from LiftopiaJun 6, 2016
Thank you for posting your review, Travis. We hope you had a great day at Loveland.
Kaitlyn
Liftopia is ruining the names for the resorts they hustle passes for. I went to SnowBird for my first time after living in Utah for two years. A simple mistake of purchasing tickets for two adults, mistakenly purchased a pass for two days instead. Arrived to SnowBird and they told me that i had to pick up my other pass for tomorrow- tomorrow. I was confused thinking that i had two adult tickets VS 1-2day tix. I didn't plan on riding there for two days. The ticket office said that i can contact Liftopia and they should be able to to change it for today, but no. They did not, they could not help me, I spoke to a "supervisor" and she was just very unpleasant and rude. They are thieves! You only save 10$ and if you make a simple little mistake you get 90$(or depends on which resort you go to, could be more) stolen from you. Now i get to go up there, pick-up the ticket and go sell it in the parking lot. I will never use Liftopia again, I work in the Ski Hospitality Industry at a Front Desk. I will always warn all my guest about how Liftopia is a waste of money and time, its a scam and to never use them. Ruined my first experience at SnowBird and will not go back because of this. & no wounder why Vail doesn't associate themselves with them, ruining names due to horrible customer service and guest recovery!
Response from LiftopiaJun 6, 2016
Hello Kaitlyn, We are terribly sorry for the inconvenience you experienced at Snowbird. Liftopia offers exclusive deals on lift tickets by providing customers with date and skier specific tickets. By allowing customers to assume a little risk by booking their lift tickets in advance, Liftopia is able to work closely with ski resorts to provide these deals. All lift ticket purchases on Liftopia are final and cannot be cancelled, exchanged or refunded. All customers must agree to these terms and conditions prior to submitting their purchase. While we know this is rigid, these purchase restrictions are what allow resorts to confidently provide these lift ticket deals through our site. If you ever have any questions or problems with our website or products, please contact us directly at +1-800-349-0870 or [email protected] - we'll be happy to help.
55755575
WENT TO PICK UP 3 OF 5 DAY PASS, ARRIVING AT RESORT ON DAY I SAID I WOULD. SINCE I GOT THERE AROUND 6 PM, I WENT TO PICK UP THE APPROX 265 DOLLAR PASS THE NEXT DAY. "WE DON'T HAVE A PASS FOR YOU". LIFTOPIA SAID "YOU HAD TO PICK IT UP YESTERDAY ... IT'S VOID NOW ... WE'RE KEEPING YOUR $265 NOW". IT APPEARS THAT LIFTOPIA OBVIOUSLY HAS HORRIBLE REVIEWS. THIS REVIEW IS NO EXCEPTION TO ALL THE OTHER NEGATIVE ONES. AND I'VE ONLY SEEN NEGATIVE ONES. AVOID LIFTOPIA IS THE STRONG RECOMMENDATION. REVIEWS ONLINE INLCUDING THIS ONE BELIEVE LIFTOPIA SHOULD BE SUBJECT TO A CLASS ACTION SUIT FOR HOW THEY DO BUSINESS. FIRST THE DATE I TYPED IN WASN'T ACCURATE. IT WASN'T WHAT I TYPED IN, BUT A WEEK OFF. WHEN I CALLED AND GOT THAT FIXED, THEY SAID "THAT WAS YOUR ONE CHANGE AND YOU CANNOT EVER MAKE ANOTHER CHANGE TO YOUR ORDER". THAT MISTAKE WAS NOT MINE TO START WITH!! THE MAIN THING IS THEY APPEAR TO PROFIT FROM THE TRICKINESS OF THE CUSTOMER NOT FOLLOWING EXACT DETAILED PROTOCOL/LINKS/FINE PRINT/MISREPRESENTATIVE WORDING THAT CONFLICTS ITSELF ETC. ETC. THIS IS MY FIRST HAND OPINION, IN 20 PLUS YEARS OF BUSINESS, THIS IS THE MOST DISHONORABLE AND DISRESPECTFUL COMPANY I HAVE EVER, EVER EXPERIENCED.
Response from LiftopiaJun 6, 2016
We are sorry you had an unpleasant experience using our website. Customers are required to pick up their multiday tickets on their start date, and customers must agree to the terms and conditions prior to making their purchase. If you ever have any questions or problems with our website or products in the future, please contact us directly at +1-800-349-0870 or [email protected] - we'll be happy to help.
Brian M.
Buyer beware. I tried to exchange for a Credit only...not a refund with 3 weeks notice to Liftopia because I previously fell trail running and my Shoulder and knee are too messed to drive let alone Ski. i have all kinds of Hospital Test Reports prior to buying the Ticket but nothing after. I thought I would be OK but aggravated my knee running. Without an updated Doctors note, it's impossible to get a Credit for this year or next..Seriously, I cannot go back to the Doctors Office every two weeks. Site shows that they are Sold out. They have all the Options to make honest money and more but choose to Steal money instead. Absolutely will not go through this site again.Just too Risky.
Response from LiftopiaJun 6, 2016
Hello Brian, We are sorry to hear that you are unhappy with our services and Liftopia credit policy. All purchases on Liftopia are final and cannot be cancelled, refunded, changed, or transferred, even with a fee. Please note that in the event that a customer is unable to use their lift ticket for a specific reason such as a medical issue, we will work with the customer to see if there any concessions which can be made, if eligible. We are happy to discuss your order or our policies at any time. If you need assistance, you could always reach us by phone +1-800-349-0870 or email [email protected] - we'll be happy to help.
Ian
Yesterday I was supposed to get on a flight with friends to enjoy a few days of snowboarding. I was struck with the a terrible sickness similar to the nora virus. Been laid up for 36 hours. Missed my flight. I have bought from liftopia with ease in the past and been very happy. However this experience is terrible. No chance to refund what so ever, told me they would send me info so I can provide a "doctors note" to prove I'm not just lying for a refund? I didn't even get that info from them! Ya I missed my one snowboarding vacation a year to get a refund from liftopia. What a joke. Very disappointed with the service and lack of respect. Id rather pay the mountain extra, at least they tried to help out.
Response from LiftopiaJun 6, 2016
Hello Ian, We are sorry to hear that you are unhappy with our medical policy. All purchases on Liftopia are final and cannot be cancelled, refunded, changed, or transferred, even with a fee. Please note that in the event that a customer is unable to use their lift ticket for a specific reason such as a medical issue, we will work with the customer to see if there any concessions which can be made, if eligible. We are happy to discuss your order or our policies at any time. If you need assistance, you could always reach us by phone +1-800-349-0870 or email [email protected] - we'll be happy to help.
Kelly G.
I just want to say that I am so disappointed and outraged by Liftopia!! My husband and I bought tickets through them a couple of days ago to snowboard tomorrow, knowing about their no-refund policy. My three-week-old nephew was rushed to the hospital yesterday and has been in the ICU since. He was in critical condition and they still do not know what is going on. I called and asked Liftopia if we could change our ticket dates to another day (NOT EVEN ASKING FOR A REFUND). They said that since my nephews name is not on the ticket and that he is my nephew, technically, it doesn't have enough to do with me! MY THREE WEEK OLD NEPHEW has nothing to do with me?!?! We have been sitting at the hospital, waiting for answers and thought, surely, they will sympathize and at least let us switch the date right? Unfortunately, this is not the case. I understand policy but I also REALLY understand that family, no matter who it is, is still family. It's crazy to know that things that are completely out of our control, are not even considered.
Response from LiftopiaJun 6, 2016
Hello Kelly, We are sorry to hear that you are unhappy with our policies. All purchases on Liftopia are final and cannot be cancelled, refunded, changed, or transferred, even with a fee. It is these strict terms and conditions that allow us to sell lift tickets for up to 80% off. We are happy to discuss your order or our policies at any time. If you need assistance, you could always reach us by phone +1-800-349-0870 or email [email protected] - we'll be happy to help.