LiftopiaReviews of liftopia.com

We needed to change our 3 (2-day) tickets for White Pass because of rain on 02/15/2017. Liftopia charged us $20 per ticket for the change. It rained on 02/16 so there was limited operation of chairs at White Pass so they gave the people a discount for full day tickets if you bought at the resort. Liftopia would give us no partial rebate.

When I bought my tickets over a month ago, I read about how they offer a significant discounted rate when purchased in advance. They make it clear there are no cancellations, and for that reason they can offer a discount. I took a gamble and went with it. I knew what I was getting into. Today I checked into mammoth mountain ca with a 2 day pass for 127.00. The daily lift ticket just for today was 145.00. I got two lift tickets for less than the price of one. Checking in and picking up my pass took less than a minute.

So many of the recent reviews bear an uncanny resemblence to the experience that I just had with Liftopia Customer Service over their rather arbitrary rules that apply for a Dr's note to validate an illness that prevented use of tickets on the intended day. In my case, I got the required note from our son's Pediatrician explaining that his stomach virus prevented us from going to Mt Sunapee on the day planned and using the Liftopia tickets that I'd purchased for my wife and I for the Sunday of MLK wknd (the kids tix were included in their ski school, which we of course got a credit for future use for!). I was told that they couldn't help me as the Dr's note met all of their requirements EXCEPT their deadline (10-days after the ticket date) by which it needs to be submitted to be considered for a refund/credit. I explained that after that weekend I was on an overseas business trip (8 hrs time difference) so got into an endless game of phone tag with our pediatrician so it took 2.5 wks to get the signed note on letterhead. The response that elicited was priceless: "if you'd reached out to ask for an extension to the 10-day deadline, we might have considered that but since you didn't we really can't help you". My multiple requests for an explanation on where the 10-day deadline comes from went unanswered and it quickly became clear that Katie, the Customer Service "Supervisor" my call was escalated to, was getting tired of reading her script of talking points so the call just fizzled out. They must be in a real cash crunch these days and their desperation is by no means subtle - and it was really striking how comfortable they were sticking it to a good customer who's used them many times over the past few years. I've seen a lot of amateur decisions in my 20 yrs working in hospitality around the world but the call I had tonight was a new low. The only reason they get even 1 star was the pleasant call I had with Justin when I first called in on Jan 15th.

Morning of ski trip,dog sick,had to take to emergency vet. Customer service told me no refund. This is a poor policy,will not use again or recommend Liftopia.

I bought tickets for homewood ski resort near tahoe. a huge storm closed the resort the day before i arrived. when i arrived they were open with about 10% of the mountain, but ski lessons were closed which i had bought for my daughters. homewood let me change the date of the ski lessons, but liftopia would not let me change my lift ticket. they said the resort is open and that's all they need to keep my money. these people's business model is to use any excuse to keep your money. i don't like organizations like that. i understand money is important, but i hope that enough people giving them bad reviews for this behavior will cause them to lose enough money that they change.

After standing in a long line to buy tickets at mountain creek,using my Liftopia account, I see a message that the account has already been "put to good use"and no credit available, had to go back to get some money and stand in another long line and paid full price for tickets, as the app kept showing that my account has been redeemed, which made me wonder wether my information and cc have been compromised,so I contacted customer support which is another sad joke, telling me to check my password and that my account is active and issue resolved, which has not been the case until the moment.what a disappointment and what a scam, thank you Liftopia, never again. Emad

I recently had to leave a resort early and everyone refunded the unused portion of what I had purchased. The hotel waived its refund policy without me asking. Rental people only charged me for one day. Liftopia would not even allow me to change the date. They will only do anything if you know about unforseen circumstances two full days in advance! 103Granted a cancellation may cost Liftopia something, but not the full price. Don't take the chance of having to pay much more than the resort price.

I can honestly say.. when I bought two ski passes through Liftopia, I was nervous. I thought, "How can they offer this huge of a deal?! It MUST be a scam." Then I looked online for reviews and that made it even worse. Nearly everywhere I looked, Liftopia had a 1 star rating. Let me tell you. This site saved me SO much money and I would TOTALLY use them again. I purchased 2, 3-day lift tickets for my honeymoon and it all went perfectly. The tickets worked and we saved enough money to afford other things on the mountain. The reason most people rate Liftopia as a 1-star website is because they go against the site's terms and conditions which very clearly state that you CANNOT cancel or refund the tickets. No matter what. If you're planning a trip and you want to save money but know you're not going to cancel, USE LIFTOPIA! If there's a chance you might need to cancel anything, don't bother. Liftopia guarantees ski areas business, that's why they have such a strict cancellation policy. Trust me... I saved HALF and LOVED IT.