LiftopiaReviews of liftopia.com

I bought a ticket from this site and paid EXTRA for a flexible date to use my pass but when I attempted to change my date * in advance, as I had paid for * they told me company policy they wouldn't change it. When I tried to reach a manager they told me no. When I told them I planned to complain to the better business bureau they laughed and hung up. Buyer Beware! Just contact the ski mountain directly this company is a complete scam.

I purchased a 3 day value to visit a British Columbia resort one week ahead of time for a trip I had planned for over a month with a large group of friends. Three days before the trip I started getting a cold, no big deal, I thought I'd be better as I've gone up before with a slight cold. But it got worse and the day of travel (one day before usage), I knew I wasn't going anywhere. I purchased value tickets, and even if I purchased flex tickets, their guidelines (I learned from my interaction with support that they don't use the word "policy", but "guidelines" are not flexible in Litopia's definition) that I wouldn't have been able to change days unless it was at least two days ahead of my first day of the trip using the tickets, at which point I thought I would still be going. The tickets were: Non-refundable, not even for a fee Non-transferable Unable to change dates As I was really sick this time (I usually won't miss skiing for anything), for this cold I saw a doctor, got some prescription medication to help me breath better and told to take it easy (viral infection). I let Liftopia know I was disappointed in that I couldn't use my tickets because I was sick. Liftopia support reached out to me and let me know that I could get a credit with a note by my treating physician: "Please be sure that the required medical documentation you send be on the physician's letterhead, stating specific dates of hospitalization or that traveling would have caused the condition to worsen. Unfortunately, we cannot accept notes on prescription pads, a work or school note, insurance forms, or hospital discharge papers." I went back to my care provider who wrote me a note on their letterhead, with the seeing physician's signature. To be fair, my office didn't get all my specifics for date and activity when I called, they wrote a note to tell me to not do any sports activity for 3 days, but the reason it was rejected was because it had to be a physician. My care provider determined that all was needed was a physician assistant (I didn't even know he was a PA at the time) when I was sick, so it was signed by the physician with "PA-C". I even went the extra mile, created a template for my care provider, dropped it off, but since I wasn't seen my someone with a physician title as my condition did not warrant that, they let me know they could not complete my request. I didn't push getting any altered note as it would have been signed by the PA-C that saw me still. At first I was just disappointed knowing I wasted money, now I'm just upset I went to so much effort for a credit from Liftopia and trying my best to comply with their requirements to not get anything back. I give two stars because at least support did respond to my requests in a fairly prompt manner. But... I've never worked so hard to waste money before.

I bought a joint ticket to ski Alpine mountain that included Squaw access. Alpine was closed today due to snow conditions. I had no interest in skiing Squaw, but decided to check it out anyway. However a check to the Squaw website showed that all but two of the lifts were closed (these lifts were beginner lifts that barely made it up half of the mountain). I called both Alpine and Squaw and both were offering full cash refunds, (even Squaw which had two lifts still technically running). Workers at both mountains believed that Liftopia would also be giving out full refunds for the joint ticket. However upon calling Liftopia customer service (who were very pleasant actually, the only reason I don't give 1 star), I was told I would not receive any compensation (I was even willing to accept credit). I hope that the profit from one lift ticket was worth it to Liftopia, because they are never getting my business again. I will be adamantly encouraging others to avoid buying from this company. EDIT: They did eventually give me credit for the day worth what I paid for the ticket. It was a hassle for me though, and I had to put in many hours to finally get my money back. I changed from 2 to 3 stars.

I bought 4 lift tickets for Diamond peak, and it was my first trip there. Two of us did not ski, but wanted to take the lift to a restaurant with a nice view of the lake. Unfortunately, they were not permitted to do so. The Diamond peak resort agreed to refund these two lift tickets, and the first time I have called liftopia, they promised the refund after confirmation from the resort... After a couple of days, I called again asking about the confirmation and the refund - they changed their mind... It was a good lesson for me - at the end the price was not that great (Costco had a better discount), and the customer service should be way better.

I booked a ski trip to Mammoth and booked my ski rentals through Liftopia. Liftopia acts as a middle man for a great equipment rental company called Black Tie. When one of our children got run into while skiing, we ended up going home a day earlier and returned the equipment to Black Tie a day earlier. Black Tie was happy to issue a full refund for unused equipment but Liftopia was not. So even though it would have cost Liftopia nothing to issue the credit, they chose to make a 'money grab' and give us nothing. DO NOT USE LIFTOPIA TO RENT SKI EQUIPMENT! Use a direct operator because a vast majority of them will issue equipment rental refunds in case your plans change!

I bought lift tickets for my family a full 10 days in advance of our first trip to Utah. After I authorized the charges to my credit card, a notice popped up advising me that Deer Valley does not allow snowboarding. I contacted Liftopia minutes later to tell them we could not use the tickets. They refused to credit my charge account, and would only give me a "Liftopia credit" for $384. We can't ski at any of the resorts they service, but they are keeping my $400, even though it cost them nothing and I cancelled immediately.

Like a few others would give zero stars if possible. Yesterday on Christmas I received a gift card for $250 from my girlfriend for Christmas. Wrote to customer service the next day that my Doctor will not allow me to ski because of Deep Vein Thrombosis (aka Blood clot issue) in my calf. He doesn't want me in ski boots or skiing due to the level of blood thinners I am on permanently. I wrote to customer service right away and the response I got was as if they didn't even read my submission. The response was from Katie stating "I know it can be frustrating given your present travel situation, but we can't refund, credit, or change a gift card." ( I don't have travel situation, I have medical condition and no tickets were purchased, they just took money for a gift card that can't be used, nothing for them to lose) Just greedy corporate bs. They try to make themselves seem human with their marketing ads and games, but they are not, just the same old crap from large internet corporations $$$$$$) She further suggested I pass it on to another friend if I can't use it. Sure Katie lets just throw around $250, it's nothing to rich people at your San Francisco office. Thanks for crapping on Christmas. We are going to do what another person being hosed did in the same situation, warned others and just got credit by going directly to credit card company. I will never use Liftopia because I can never ski again, but I will be sure to let others who can ski know. Don't buy gift cards for friends on liftopia, there is no responsible flexibility should there be any reasonable issues, even doctor ordered. These guys suck!!!!!!!!!!!!!

Non refundable tickets are just one issue. Windchills -30 which is just plain dangerous. I must eat the cost of the ticket. I will not use Liftopia again. Just not worth the $10 saving/. Non flexible policy. DONT DO IT ,