LiftopiaReviews of liftopia.com

Bought 2 day tickets, kids to Snowbird and adults to Alta. Storm was so bad the second day Alta closed most of its lifts with only 1 or 2 run open. Snowbird also closed most of its runs. Only opened few lower runs later in the day. Long lines and crowded few easy runs. Requested snow check from Alta which they gave me. Snowbird tells me to call Liftopia. Liftopia tells me 5 lifts are open and can't issue refund. This is at 1pm, not 9am when i was there. Safe to say if i decided to buy tickets at the slopes i would have seen the closed lifts and saved 2 adult tickets. Now I'm out more than what i saved for 4 people over 4 days. Liftopia prices are not much cheaper than at the slopes or at local ski shops. Some local ski shops have better prices and don't lock you into specific days. No money back by Liftopia is not worth the risk. Lesson learned.

Mammoth currently has a BOGO offer - buy any 1 day ticket and get a second day free. This of course means that I paid more for my tickets purchased through Liftopia then I would have if I had purchased through the resort. I purchased before the promotion was started, but even today Liftopia is still advertising a 33% discount on a 2 of 4 day pass when it is actually about 40% higher than Mammoth's price. This is the same pass with the same terms and conditions. When I simply requested a credit in the amount of the difference, I was flatly refused. I would not use the service again given this experience. If you are booking Mammoth in Dec - Use their website not Liftopia!!

I only heard of liftopia once they started running this gnarbot promotion where you spin a wheel and get a coupon code for $5 or $10 bucks. Well turns out you could stack these and get around $45 to get a fairly good deal and I was pretty stoked. Let me note that there were NO terms or conditions on the gnarbot page and so I felt this was perfectly acceptable until an e-mail showed up saying that they were cancelling all orders for people who used multiple credits and refunding the account balance. Upon reloading the gnarbot page, they had updated it with a paragraph of terms - something they should have done from the get go. Me being rather frustrated at this contacted their customer service and nicely asked if they could do anything - No. They then went on to claim that the terms and conditions had been posted from the beginning of the promotion - A blatant lie. They dodged the question and marked my issue as "handled" (haha) and began ignoring my subsequent questions. I talked to buddy who had similar feelings. He even said that he won $20 on the gnarbot and upon adding it to his account it turned to $15. I never had this issue but perhaps they realized they were giving out too much money and fixed things on the fly like they did with the terms and conditions. Overall this company refuses to admit its mistakes. Had they simply said "Okay, we messed up, we forgot to post terms and conditions, we'll honor existing orders but everyone else is cut off" then no one would care. But they decided to screw everybody over for their own mistakes and then cover their ears and pretend they did nothing wrong. There are many other horror stories about this company and I'm sure they'll give a response to my comment that does literally zero to answer the allegation just like every other review on here. Good riddance.

I had mistakenly booked tickets to go to a ski-only resort, they refunded me the full amount as credit to my lfitopia account! Very helpful, and very nice. Would recommend to anyone looking to get discounted lift tickets

I should have known better when it stated that they would not do refunds. I ordered day lift tickets to Tahoe Donner. However, Tahoe Donner opened late because it was on Xmas day. So even though they sold me a full days ticket, it was not what I received. I called an asked for a refund since we didn't even end up going there since we arrived 2 hours ahead of schedule and went to another ski resort since they were closed. They called me back and said they were opening later in the day and the fact that I bought a day ticket wasn't their fault, but Tahoe Donner's for selling them those tickets and that I had to talk to them. I did, and they put the blame solely on Liftopia which is where the blame should go. All in all, I was out $60.00, but I'll never make this mistake again.

This company changes you more then the ski resorts!! Rip Off!! If your Canadian never use this site, you will be wasting your money!!

I obviously fell for the same misleading "deal" that everyone else did! I will never use this site again and will make sure to tell everyone what a rip off it is. Obviously if this business was loyal and trusted themselves even they would offer refunds and cancellations (like most legitmate businesses do). Im sure that i wasnt the only one assuming that i would be paying Canadian dollars since i was buying tickets for a hill thats only two hours away in the same province! Bad bad bad. I hope this company gets shut down! Customer service tried to tell me that it was stated very clearly that i was being charged USD when it was actually only printed in one spot in brackets in a lighter font then the rest of the entire website. What a joke. Save yourselves the headache people!

With the amount of Canadian resorts/ tickets listed on their website, it is reasonable for Canadian customers to assume that the prices are in CDN dollars. Most sites specify "USD" clearly from the get-go if the consumer will be charged in US dollars. I would have paid less if I had just purchased the tickets directly from the resort.... needless to say, I feel like I was ripped off. Certainly people would not purchase tickets from Liftopia if they knew that it actually ends up costing them MORE money than what they would pay at the resort (not good for their business, and a reason to try and conceal information, no?). Afterall, people are going to this site to save money. With so many other complaints, it is clear that the company is not transparent with this information. This is a shady way of doing business. I won’t ever use liftopia again, and hope that this review saves others from the frustrating experience that I’ve encountered. My suggestion to others that have had a bad experience – file a formal complaint against them through the Better Business Bureau online complaint system (BBB of the Golden Gate & Northern California). It only takes 5-10 minutes and will affect their rating/ credibility.