LiftopiaReviews of liftopia.com

Morning of ski trip,dog sick,had to take to emergency vet. Customer service told me no refund. This is a poor policy,will not use again or recommend Liftopia.

I bought tickets for homewood ski resort near tahoe. a huge storm closed the resort the day before i arrived. when i arrived they were open with about 10% of the mountain, but ski lessons were closed which i had bought for my daughters. homewood let me change the date of the ski lessons, but liftopia would not let me change my lift ticket. they said the resort is open and that's all they need to keep my money. these people's business model is to use any excuse to keep your money. i don't like organizations like that. i understand money is important, but i hope that enough people giving them bad reviews for this behavior will cause them to lose enough money that they change.

I purchased a 3 day value to visit a British Columbia resort one week ahead of time for a trip I had planned for over a month with a large group of friends. Three days before the trip I started getting a cold, no big deal, I thought I'd be better as I've gone up before with a slight cold. But it got worse and the day of travel (one day before usage), I knew I wasn't going anywhere. I purchased value tickets, and even if I purchased flex tickets, their guidelines (I learned from my interaction with support that they don't use the word "policy", but "guidelines" are not flexible in Litopia's definition) that I wouldn't have been able to change days unless it was at least two days ahead of my first day of the trip using the tickets, at which point I thought I would still be going. The tickets were: Non-refundable, not even for a fee Non-transferable Unable to change dates As I was really sick this time (I usually won't miss skiing for anything), for this cold I saw a doctor, got some prescription medication to help me breath better and told to take it easy (viral infection). I let Liftopia know I was disappointed in that I couldn't use my tickets because I was sick. Liftopia support reached out to me and let me know that I could get a credit with a note by my treating physician: "Please be sure that the required medical documentation you send be on the physician's letterhead, stating specific dates of hospitalization or that traveling would have caused the condition to worsen. Unfortunately, we cannot accept notes on prescription pads, a work or school note, insurance forms, or hospital discharge papers." I went back to my care provider who wrote me a note on their letterhead, with the seeing physician's signature. To be fair, my office didn't get all my specifics for date and activity when I called, they wrote a note to tell me to not do any sports activity for 3 days, but the reason it was rejected was because it had to be a physician. My care provider determined that all was needed was a physician assistant (I didn't even know he was a PA at the time) when I was sick, so it was signed by the physician with "PA-C". I even went the extra mile, created a template for my care provider, dropped it off, but since I wasn't seen my someone with a physician title as my condition did not warrant that, they let me know they could not complete my request. I didn't push getting any altered note as it would have been signed by the PA-C that saw me still. At first I was just disappointed knowing I wasted money, now I'm just upset I went to so much effort for a credit from Liftopia and trying my best to comply with their requirements to not get anything back. I give two stars because at least support did respond to my requests in a fairly prompt manner. But... I've never worked so hard to waste money before.