Customer
Wrong product
Two times in a row I ordered something & they sent me the wrong thing, even though it clearly states on the order paper what I ordered. Didn't even bother calling the second time cause it totally turned me off to the product.
Response from LiftModeJul 29, 2015
Hi, I am so sorry about your very disappointing experience. We work hard to ship each order correctly, but we obviously fell short. While we, like everyone, sometimes make an honest mistake, you're completely right, there's no excuse for sending the wrong things to you on two orders in a row. We have a rigorous system of double and triple checking of our products themselves. But to be honest we haven't yet set up a double checking system of our order shipments. We can imagine it's a waste of your time and money to keep receiving the wrong items, so we've refunded your last purchase in full and we will also be sending your recent order again and making sure the items are correct this time. If nothing else, we appreciate you taking the time to let us know about the problem, so we can focus on improving shipping accuracy for all of our future purchasers. Mark, LiftMode