LiftModeReviews of liftmode.com

Response from LiftModeSep 24, 2015

Hi DJ, Thanks for letting us know about your experience, I am really sorry about how long it's taken for you to get your order! We are absolutely committed to making sure that every customer receives what they ordered and in the quickest time possible based on the shipping that was selected at checkout. Unfortunately we've been hearing more and more concerns about USPS Priority and 1st Class Mail taking much longer to be delivered than it should, or in some cases even vanishing outright. USPS has been trying to cut costs by consolidating its sort facilities, and this has badly impacted its service levels and reliability this year. Oftentimes we need to send a second or even third shipment, only to hear later from our customers that the first shipment which appeared to be mission in action finally turned up days later. We are learning and adapting to the new situation. Going forward, if a USPS shipping method was selected originally, but does not make it, we will reship by UPS instead wherever possible to avoid continued disappointment. We hope that even though your experience with USPS shipping led to a 1-star feeling, people will see that we really do care, and that when there is a problem, we will spare no expense including overnight courier shipping to try to make it right for our customers. Thank you again for your trust and for choosing us. If we are lucky enough get another chance down the road, we are confident that your future purchasing experience will be a lot better. Mark, LiftMode

Response from LiftModeSep 24, 2015

Hi, I am really sorry about your experience. We're reshipping your order by Overnight service and refunding you in full as well. Unfortunately, we've heard more and more about this problem, as the service level of the US Postal Service has continued to deteriorate. Under USPS 's difficult financial situation, cost cutting has cut service levels and morale has suffered. USPS 1st Class service has suffered worst of all. http://www.govexec.com/oversight/2015/08/mail-delays-spike-after-postal-service-consolidates-facilities/119209/ We truly wish we could do something more to overcome the issues that are occurring with USPS - we know that for many purchases, USPS 1st Class is the most affordable option and that you have a right to expect reliable delivery from our national postal service. Unfortunately, given the problems at the USPS, all we can do is encourage our customers to select UPS shipping if at all possible. To try to help make UPS affordable, we offer UPS Ground shipping for FREE to all customers on orders of $35 or more. Thank you so much for putting your trust in us and giving us a try! We are really sorry about the disappointing experience you have had so far, but at least we can promise that if USPS causes your order to vanish, we will refund your order and send it again faster than the first time! For the future, please know you can reach out to us directly anytime by email or phone and we'll take care of you right away. Our phone number is +1(855) 228-9993, and we get back quickly to emails too (liftmode at liftmode • com). Mark, LiftMode

Response from LiftModeSep 24, 2015

Hi JM, We're very sorry to hear of your experience! Whatever the source of the shipping problems you mention, this is absolutely not the type of customer service we strive to provide, and we pledge to get to the bottom of this and improve. We know that trust is the lifeblood of a supplement company, and we take trust in us very seriously. Our team and culture is centered around being honest, acting with integrity, and placing your satisfaction with your purchasing experience as our first and most important goal. We are trained to give the straight facts, and never make promises that we won't keep. So, your mention of "multiple lies" is very distressing and sounds unusual for our customer service team. If you can, please let us know your order number (email [email protected]) so we can see exactly what happened, offer you a full refund, and make sure that we never give any of our customers a reason to doubt our legitimacy or high standards. All of the reviews we have here on Trustpilot are earned by our products and services - we don't offer a discount or compensate for a single one of them. Mark, LiftMode