Hello Sam,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
CB
Corey B.
great prompt service fast delivery.
great prompt service fast delivery.
great quility product
Response from LiftModeJan 1, 2022
Hello Corey,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
PA
Paul
charged and no purchase showed
I was charged and no purchase showed on your site, then the guy on the phone was rude and accusstional, and I didnt get my money back till it was too late for Christmas shopping.
I eventually had to both make another account on the old site, AND use a different card so billing and shipping addresses would match in order to place an order that would go through.
None of this information was provided by your support. They were too busy playing the blame game and covering the ass of your malfeasant billing system. I figured out the problem on Reddit.
Hopefully nootropics depot will be Back online by my next order so I wont have to deal with the rude nightmare that is LiftMode customer service again...
Response from LiftModeJan 1, 2022
Hello Paul,
We are sorry to hear you found your experience with us to be a "nightmare" that's a bit extreme - though we can certainly understand your frustration.
Our system is more strict than most - to prevent fraud - just make sure the Billing Address on your LiftMode Account matches the address your bank has on file for your credit card and this won't happen!
If you recently placed or attempted an order which didn't go through, but you still see "charges" on your card statement, what you are seeing on your bank account is actually an authorization or a "pending charge".
An authorization hold (also card authorization, preauthorization, or preauth) is the standard practice within the banking industry of pre-authorizing purchase transactions made with a debit card or credit card, and holding the attempted payment balance as reserved / unavailable, either until the merchant successfully processes the transaction (also called settlement - an automatic finalization step which occurs daily within 24 hours), or if the payment cannot be authorized, then until the authorization hold "falls off" or is released by the card-issuing bank. The Authorization Hold is a uniformly applied payment processing bank practice which is always involved whenever handling credit and debit card transactions, to ensure sufficient funds and account authenticity.
Please contact us back directly for prompt service and resolve if not recompense for your trouble.
Best regards,
Leo and the LiftMode Team
TD
Tyler D.
AMAZING
AMAZING! Fast delivery and Phenibut is TOP NOTCH!! Will continue ordering from here!
Response from LiftModeJan 1, 2022
Hello Tyler,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
KM
Kayla M.
I received my order in about 3 days and…
I received my order in about 3 days and it was excellent quality. 5 stars all the way around!
Response from LiftModeJan 1, 2022
Hello Kayla,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
BR
Brendan
I cannot believe the quality and the…
I cannot believe the quality and the FAST shipping! Took like 2 days to arrive in Canada through DHL!
Response from LiftModeJan 1, 2022
Hello Brendan,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
JF
jeremy F.
Ordered Phenibut HcL Friday and need to…
Ordered Phenibut HcL Friday and need to know when it will arrive
Response from LiftModeJan 1, 2022
Hello Jeremy,
Looks like your order has been delivered a few days ago!
Please make sure to take advantage of our FREE UPS 2nd Day Air shipping for any order over $39.
We look forward to hearing back from you again soon and to serving you well into the future!
Kind regards,
Leo and the LiftMode Team
HA
Hasaan
Received on time
Received on time, good quality stuff.
Response from LiftModeJan 1, 2022
Hello Hassan,
Thank you for your kind words and support!
Best regards,
Leo and the LiftMode Team
