Hello Brad,
Thank you for your feedback, but one star?
We make it perfectly clear during checkout that the shipping method you selected is slow unpredictable and does not have a guaranteed delivery time.
In fact, we spell out that it may take up to 15 business days for First Class packages to arrive. USPS will not consider them lost or even late until after 15 business days.
Your order was placed not even 7 business days ago, so we apologize for any frustration but we did ship on time and forewarn that this method can be slow.
It would be best to take advantage of our FREE UPS 2nd Day Air shipping for any order over $39.
Please let us know if we may offer anything further to be of better service to you.
Kind regards,
Leo and the LiftMode team
FL
Flexpat
Pleased with the service and products…
Pleased with the service and products from Liftmode. Never had a problem with an order and always received the items sooner than expected. Product quality has always been top drawer.
Response from LiftModeJan 1, 2022
Hello,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
JO
John
They really suck since new website
They really suck since new website. When you review order then confirm, the item remains in cart but bank gets charged. No matter what. Impossible to get charge removed until it falls off. So no item and money in bank account no longer available. No agents on phone available to take call. “Call back later.” Great company to ruin your day and week. No product while bank has your money pending.
Response from LiftModeJan 1, 2022
Hello John,
Thank you for your honest feedback, but please note that we had simultaneous staff changes, relocation to a new facility and a tsunami or customer issues caused by the new website.
Pending authorization holds however are literally beyond our control, but we are here eager to assist and even speak with your bank if necessary.
Things are back to normal now so you should be able to reach us during our actual business hours. Monday - Friday, 9am-6pm central.
We look forward to hearing back from you again soon and to taking care of you much better in the future!
Kind regards,
Leo and the LiftMode Team
GA
Gary
Wonderful company
Wonderful company. I've been doing business with liftmode for 7 years. I always get what I order in a timely fashion. The only time I ever had an issue they had a replacement to me in 2 days no questions asked. I'd give them 10 stars!
Response from LiftModeJan 1, 2022
Hello Gary,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com and for 7 years of support and customer loyalty!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
KB
Kyle B. - K.
THE company to lift you up (and keep you lifted)
I've ordered from y'all a few times now; mainly your Phenibut, but the Kanna at a previous time, which I liked very much and haven't had in awhile, so look forward to ordering it in the near future. Most of your other products interest me, so will also look into placing some of those in my next order too. And I know I can expect excellent quality and fast shipping next time and have faith thereafter; these 2 factors have never failed when I've received each container of Phenibut. Each order came with a lab analysis that is both reassuring and precise, and honestly refreshing compared to other companies.
I always order the FAA form of Phenibut, but recently had no choice but to order the HCL form due to FAA being out of stock at the time (had to buy 50 grams of it for $20 extra from another vendor). I am not assigning blame, nor am I upset. In my eyes, LiftMode stands as THE place to purchase Phenibut over any other company; 100% effort is given in every way (from customer service [shout out to Leo!], to quality, to speed of shipment) and add to that, this company is highly trusted by many, including myself. Your reputation stands high and spans wide.
Now, I understand the FFA was unavailable due to current supply chain issues and others stocking up as a result (along with Phenibut becoming more and more popular over the years); FAA being the preferred choice for multiple reasons. And I'm sure there are other factors at play that I may not be aware of. Hopefully there is a restock soon. I know y'all are doing your best in these uncertain times, and I sincerely appreciate all of your efforts. Which is why I'm giving 5 stars instead of the 4 I was so near to giving, as that wouldn't have been right, all things considered.
In any case, I will continue to purchase Phenibut from LiftMode, whether FAA is back in stock or not. The effects of the HCL are just as good as its counterpart (sour taste aside, not too bad though), and mixes rather well with citrus/sweet flavored beverages. In conclusion, by the utmost trust/comfort I have with y'all, my continued support is yours and will continue to be. I look forward to trying your other products (and the Kanna) very soon. Thank you!
Response from LiftModeJan 1, 2022
Hello Kyle,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
AF
Aidan F.
Order got here fast have yet to try the…
Order got here fast have yet to try the product.
Response from LiftModeJan 1, 2022
Hello Aidan,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
JE
Jean
Great timing and just what I was…
Great timing and just what I was looking fir
Response from LiftModeJan 1, 2022
Hello Jean,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
SL
Scott L.
Great 👍
Great product, fast shipping, great prices! Will use from now on 👍👌
Response from LiftModeJan 1, 2022
Hello Scott,
Thank you for taking the time out of your day to write a review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
