LiftModeReviews of liftmode.com

Response from LiftModeAug 2, 2022

Hi Ben, Thank you for being a loyal customer for such a long time! We are excited to provide you with the best supplemental products for years to come. It means so much to hear that the work we all put into every product is making a difference in your life. Also, our customer service team is excited to speak with you for any need you might have. Take care Ben, Best Regards, Jason and the Liftmode Team

Response from LiftModeJul 19, 2022

Hi Jordan, I know that you received your package according to your tracking . For your future orders, the USPS Priority Mail shipping service is not a guaranteed delivery time shipping service. USPS Priority mail is an estimated shipping service that is estimated by the USPS Priority Mail shipping system from our zip-code in Chicago to your destination zip-code. USPS Priority transit times are ESTIMATES only. These estimates are calculated by the US Postal Service based on the optimal minimum shipping time for Priority Mail shipped from our ZIP in Chicago to your destination ZIP in an ideal world. However, the estimates are not guaranteed delivery time promises. The number of days shown does not include the day on which the shipment is given to USPS. Even taking this into account, our experience has been that the USPS provided transit time estimates very frequently over-promise and are more optimistic than they ought to be compared to the real world performance of the USPS. I hope this was helpful for you. Best regard, Jason and the Liftmode Team

Response from LiftModeAug 2, 2022

HI Kevin, We Love you too! Everything you mentioned would be considered our "Love Language". Our appreciation for you as a member of our Liftmode community is shown through the details we put into each and every one of our products. As well as how we are available to help you or answer any questions that you might have. Thank you for taking the time to leave us this warm and kind Trustpilot review. Best wishes Kevin. Jason and The Liftmode Team

Response from LiftModeJul 15, 2022

Hello Brittany, I see why you feel like we have a horrible customer service, you never reached out to us! I just researched our communication history and couldn't find any correspondence between us. In situations like this please reach out immediately to us so we can help correct the problem. Also, so we can reach out to our carriers as well to try to avoid this happening again. Once we ship out a package from our headquarters we do not have any more control over the package. But we are able to look into the tracking information to see where the package is. I went ahead and looked into your order and it shows that you have received your package over a week ago...plus, you chose first class shipping service. This is exactly what it tells you when you choose this service "USPS 1st Class - Unreliable Tracking / Delivery timeframe not guaranteed / 3 - 15 DAYS - USPS 1st Class ...." Unreliable tracking: means that you will not get current and updated tracking 3-15days: means that you will receive the order within 3-15 business days. Delivery Timeframe not guaranteed: means there is no guaranteed timeframe for when your package will be delivered. I completely understand your frustrations. Brittany, we really appreciate you and want you to have the best experience at Liftmode. If you did not receive your order , please give us a call immediately, or send us an Email so we can figure this problem out. Thank you for leaving us this review. This will help us become a better company and better serve you and our Liftmode community. You and everyone else who shops with us is the reason why we exist today. Warm regards Brittany, Jason and the Liftmode Team