J. E.
Uncoordinated UPS Benchmarks
I paid 200 dollars for UPS Worldwide Express, which was over 3x the price than usual, but I ordered anyway as I usually re-fill twice a year. This usually takes 4 days (as it has for the last 4 years) but it has been 8 days and the package is still in Chicago, hasn’t even been “packed” ie not even with UPS. I guess I was naive to assume the spike in shipping/delivery prices would at least equate if not compete with delivery times I’ve experienced prior. The vast inconsistency and paying 3x for no support and still no product is the reason I’m scoring a 2. They have been reliable before and I hope they are able to improve.
Response from LiftModeJul 22, 2022
Hello J. Elias, This is frustrating what we/you are dealing with. Whenever we ship out orders to our customers we want you to receive your package in the desired time..or earlier. Especially when your paying the amount of money you paid to make sure that the package is received. Our Customer service team is ready to assist you with any problem that might arise such as this. Don't ever hesitate to reach out to our Customer service Team we will help figure out the best solution. We really do appreciate your review, and we appreciate you as our Customer. Thank you for leaving us this review. we will use this review to become a better company that can better take care of you. I checked on your order and saw that it is on its way to you. At times for international shipments our orders have been held for a time before being released to the customer for reason unknown. saying that please give us a call or leave us an Email so we can get down to the bottom of this Best wishes, Jason and the Liftmode Team