Rich R.
Runs Very Small - Awful Quality and Return Policy
I was very excited to hear this brand offered hats in XL. They had tradition, no frills caps, in a ton of colors. Yes please! I ordered one in Ocean Blue. Color was great but the quality was mediocre. It felt like a $7 hat you’d buy at the swap meet. I have a bigger head 7 5/8, The description said the XL fits 71/2 to 8. I’m right on the middle and it was uncomfortable tight at the biggest adjustment and it looked like I was wearing a little kids hat. Their return policy is with a 15% restocking fee and you pay for return shipping. Really don’t bother. You can find a similar hat cheaper elsewhere.
Response from Lift DownMar 22, 2024
Dear Rich, We're genuinely sorry to hear that our XL cap did not meet your expectations in both fit and quality, and that our return policy added to your disappointment. It's important to us that our customers are completely satisfied with their purchases, and it seems we've missed the mark in your case. We take your feedback seriously as it helps us improve our products and policies. While our intent is to offer quality and value, we understand that there's always room for improvement. As a gesture of our commitment to customer satisfaction, we'd like to discuss how we can make this right for you, beyond our standard return policy. Your experience matters to us, and we hope to have the opportunity to restore your confidence in our brand.