Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down reviews

789 approved reviews, newest moderated first

Danny M.
Nov 7, 2025
I had an unfortunate experience with…
I had an unfortunate experience with the shipping of the caps and the package was stolen. That said the customer service team (Marielle) was very helpful. They were able to get my order to me in just 48 hours. The caps are nice for the price, a bit scratchy in the wool fabric, but the colors are really great! All went well after the hiccup!
Response from Lift DownNov 14, 2025
Thank you for the 5-star review! We're so sorry about the stolen package. That's incredibly frustrating. We're glad Marielle could get a replacement to you quickly and that you're happy with the caps. We really appreciate the feedback about the wool fabric, it helps us keep improving. Thanks for your patience - Tarrik
Report
Customer
Sep 29, 2025
Don’t fall for the marketing!…
I also fell for the glossy marketing and 5 stars reviews! The hat arrived in a cheap parcel bag with no other packaging or receipt - clearly from China! The hat itself looks nothing like the pictures - it’s flimsy and think material that looks terrible on. The website and images are misleading - you’ll get a flimsy, shapeless, cheap hat chucked in a parcel bag with a barcode sticker stuck on the peak. Worth about £2. About as far from a premium product as you can expect.
Response from Lift DownSep 30, 2025
Hi "Customer 3", Our products are made from high-quality materials, and we stand by their value. If you don’t feel the cap is worth it, you’re welcome to reach out to us for a refund — and of course, you’re free to try a £2 alternative and see the difference for yourself. We ship directly from China to pass along up to 80% savings on shipping, but the product you received is the exact same premium cap all of our customers receive. We take pride in offering quality at a fair price - Tarrik
Report
Mathew W.
Sep 18, 2025
Shipping problem resolved quickly
I had a shipping problem and my hats never showed up. I reached out after realizing this and they responded immediately via email. They have shipped a replacement order and elected a rush shipment to make up for the problem. Great customer service and support. Hopefully I see those hats soon! Thank you.
Report
J T.
Sep 5, 2025
A Good Ball Cap For A Giant Head
I needed a cotton hat that's bigger than average. I have a huge head like a beachball, so hats don't usually fit great. Other companies say they will fit a larger head, but only by adjusting the band while the dome sits on top looking like a beanie. The Lift Down hat was not only comfortable and looked good, but the fit is really nice. So if you have a giant melon like me, Lift Down might be able to give you what you need.
Response from Lift DownSep 8, 2025
Hi! We really appreciate you taking the time to share this. Finding a hat that truly fits larger head sizes can be tough, and we’re glad to hear ours delivered on both comfort and style. Feedback like yours lets us know we’re on the right track. Thank you for giving Lift Down a try, and we hope your new cap becomes a go-to favorite. - Tarrik
Report
Daniel W.
Sep 5, 2025
I was looking at hats
I was looking at hats, so I got this FB ad for Lift Down hats. I went to look at reviews and noticed a bunch of them were one star because the hats were made in China. I am a huge fan of China, and have had many good experiences ordering from there. So I order this hat and it arrives in four days. I ordered an oversized hat on purpose and it's perfect. It adjusts really well. The hat is of good material for the price. The color is very nice.
Response from Lift DownSep 8, 2025
Hi Daniel, Thank you so much for sharing your experience! We’re really glad to hear your hat arrived quickly and that you’re happy with the fit, quality, and color. We work hard to make sure our products balance comfort, style, and value, so it’s wonderful to know that came through for you. We appreciate your support and hope you continue to enjoy your new hat. - Tarrik
Report
Richard L.
Aug 27, 2025
Chinese source
If I'd known these were coming from China I wouldn't have purchased. Not clear whether Lift Down are merely drop-shippers. I've nothing against buying from China, just against the likely quality of textiles, returns practicality, and deviousness of suppliers claiming to be in the US and to have an EU location.
Response from Lift DownSep 2, 2025
Hi Richard, Thank you for sharing your concerns — I’d love to clarify. We are not drop-shippers. All of our products are the exact same items we sell to our U.S. customers. For our European customers, we ship from a fulfillment center in China. This allows us to keep shipping costs very low — just $5 for orders under $40, and free shipping for orders over $40. If we shipped from the U.S., those same rates would be at least 3–4x higher. By routing through our fulfillment center, we can make our products much more affordable and accessible internationally, while ensuring you receive the same quality and range as our U.S. customers. We’re fully committed to product quality, transparent practices, and making sure you have a smooth experience with shipping and returns. - Tarrik
Report
Andrew W.
Aug 5, 2025
The website is clearly meant to deceive…
The website is clearly meant to deceive the customer as to the origins of the company. I'd have never ordered had I known it was shipped from China, and I will be asking for my money back or issuing a chargeback. You will not deceive me and get away with it. Update - if your goal is to make high-quality caps, you have failed spectacularly. I have never seen a more poorly made cap in all my life. You're just dropshippers who blag people with the shipping costs being the reason you ship from China. You never specify this at any point, though, of course. I will be processing a refund and I expect you to cover all costs, as I will not be paying to return it to China or the US... if you do not sort this out I will be processing a charge-back with my bank for fraud.
Response from Lift DownAug 7, 2025
Hi Andrew, Thanks for your message. Just to clarify, we’re based in New York City. For non-US orders, we ship from our fulfillment center in China, which allows us to offer international shipping for less than a quarter of the cost compared to shipping from our US center in Illinois. That’s how we’re able to offer $5 shipping under $40 and free shipping over $40. We’re not trying to deceive anyone. Our goal is to make high-quality caps as accessible and affordable as possible by keeping shipping costs low and avoiding unnecessary import fees. If you have any questions or need help with your order, feel free to reach out to [email protected]. - Tarrik
Report
SCWatts
Jul 27, 2025
Not the advertised quality
Not the advertised quality. These made-in-China baseball caps have uneven, asymmetrical bills. Very disappointing.
Response from Lift DownAug 20, 2025
Hi there, We’re sorry to hear about your experience. Our caps are manually crafted, and while each one goes through a rigorous quality check, on rare occasions a defective piece can slip through. Of course, we’ll replace any defective item right away. If you could please email us at [email protected] with a photo of the cap, we’ll arrange a replacement for you immediately. Thank you for bringing this to our attention — we truly appreciate your feedback. - Tarrik
Report