LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Donald G.
Sep 12, 2016
It seems to work
Honestly, we have never used it. It is nice to have it if we need it.
Response from LifeStationSep 12, 2016
We hope that you will never need to use it but we'll be ready if you do. Thanks for the review, Donald.
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J R.
Sep 12, 2016
Great service
Grandma feels a lot safer!
Response from LifeStationSep 12, 2016
We're happy to hear that. Thanks, J Rivers.
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Josephine C.
Sep 11, 2016
My experience was not good.
The last 2 times we ran the test, the call went unanswered for a dangerously long time. The unit reset and was silent for several minutes, and we push the alert button again. Finally after several more minutes, we had a response. Too long of a delay when seconds may matter.
Response from LifeStationSep 12, 2016
There clearly seems to be an issue, we'll have a technician reach out to you to see if the problem is on our end or the phone service provider.
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Patricia W.
Sep 10, 2016
provided the service as promised
provided the service as promised, efficient and prompt service.
Response from LifeStationSep 12, 2016
Thank you, Patricia.
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Karen W.
Sep 9, 2016
excellent
wish someone would have told me of the falling button when I had the other one sooner. It would have saved my mother going to the hospital.
Response from LifeStationSep 12, 2016
We apologize for not reaching out to you sooner, Karen. But we will have someone reach out soon to explain to you the new Auto Fall-Detection and how it all works.
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Lois P.
Sep 9, 2016
Emergency and rings too long
When I have called to ck if it works the emergency answer goes on too long and then it rings too long and I feel of it were a real emergency the time factor could be too late for help they take a long time to answer I live in an apt and the emergency is so loud people all around can hear. This is an invasion of my privacy o don't want All my neighbors to know I am calling. The co refuses to lower the sound. I am very uncomfortable with it. I would rather just have them call faster and answer faster. Other alert cod I have used just called and answered much faster. I am considering changing companies also other co call monthly to ck of system is working this one doesn't.
Response from LifeStationSep 12, 2016
Lois, it sounds like you have a few concerns and I'll try to address them all. As far as checking to see if your system is working, we actually do that once per week with out needing to call you. We perform a silent weekly test on all of your equipment to ensure it's working properly and your system looks great. The reason our volume is so loud is for two reasons; many of our users are hard of hearing and our equipment is also designed for homes as well. It's very important to us that we can be heard clearly in any situation. Finally our response time is already one of the fastest in the industry and we are still making strides to improve that everyday. If you have any other questions, please feel free to contact us at 855-798-9949.
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Kathy B.
Sep 9, 2016
Life Station for mom
The most recent event with my mom went well. The system definitely works well. My only concern was that after 2 requests my phone number was still incorrect. I believe it is finally accurate. My sister was called who then called me so all went well. Thank God!
Response from LifeStationJun 1, 2018
I am glad to hear everything with your mother is okay Kathy. Thank you for taking the time to write a review, and thank you for choosing Lifestation.
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Sally L.
Sep 9, 2016
On the job!
Thank goodness I haven't needed them, but know they are there when I need them. Very comforting!
Response from LifeStationSep 12, 2016
Thanks, Sally.
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