LifeStationReviews of lifestation.com

The representative was very helpful

The gentleman (Thomas) was very helpful. I really like that he was knowable . Didn't try and sell me something we didn't want or need. And I hope its all we think it will be. The price seems fair. $34.95 monthly. - no long term contract. No hidden fees. Valerie for Mary Bray

The initial sign up over the phone was fine, and I'd been told they'd be shipping my watch out by Priority Mail as soon as possible, but after a few days had gone by without any indication it was on the way I reached out to customer service - this time, the agent wasn't helpful at all, just told me it could take up to 10 business days and he didn't see anything on my account to suggest they were going to give any kind of priority to my order at all, including when it came to shipping. He had no idea whether or not the product had left, and wasn't one bit helpful or empathetic. When I asked to speak to a manger he told me no, and that I would have to wait 24 hours after the phone call before he could even put in a request for one to call me back. What kind of company does that? tells you you have to wait 24 hours before they'll even let a manager know you want to speak to them. I felt totally swindled that they were nice until they had my money and then everything changed. I will be canceling as soon as I have time to do so, and at this point I'd seriously suggest that anyone who considers customer service important consider doing the same - but I guess speaking to a manager first to see if they can help is totally out of the question, so there you go!

My initial experience with Aetna trying to find out about Lifestation was not good. I was on the telephone with two different people for over fifteen minutes and they basically knew nothing about LifeStation, but they did call Lifestation for me. They were nice, but it was obvious they need training on LifeStation. When Christiana with LifeStation answered the telephone, my experience was 100% better. She did a great job of selling me a LifeStation system. Christina was very friendly, professional, and knowledgeable. She thoroughly answered all my questions. I was very appreciative and thankful for her, and LifeStation should be too.

Nice representative.

Very helpful in describing all the options

Customer service was superior and the deciding factor of why we chose to go with LifeStation over other companies

I was really impressed by Sherry in your customer service department. She was extremely knowledgeable and helped myself through the process. Very easy to work with in getting me your product. Thank Sherry for me.