LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

2,864 approved reviews, newest moderated first

Thayne W.
Jul 12, 2024
Just wait until you try to cancel!!
Just wait until your loved one (or yourself) goes on hospice or dies. It is a nightmare to try to get them to stop billing. they won't stop charging until you send it back. You can't send it back without a label (which I have been trying to get for months). The equipment is old, faded and worthless, but they won't stop billing and calling. The emotional distress now, is not worth the peace of mind before. Know a good lawyer?
Response from LifeStationJul 15, 2024
Thank you for the feedback. We deeply regret the frustration and emotional distress this situation has caused you during such a difficult time. Your feedback has highlighted areas where we can improve, and we are committed to making the necessary changes. We're glad we were able to connect with you and resolve the issue.
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customer
Jul 12, 2024
Great support so far
Great support so far. All questions answered.
Response from LifeStationJul 15, 2024
Thank you for the 5-star review! Providing excellent support is a top priority for us, and we're glad we could assist you.
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Melva L M.
Jul 12, 2024
I never received my alert system
I never received my alert system, however they charged my account. When I called to see what happen, I was switched to at least 20 different people. I had to give all my information to each one of them. HOWEVER, my problem is still not corrected. Not sure if I should be taking this alert system, if this is the way it's going to work.????????????
Response from LifeStationJul 15, 2024
We sincerely apologize for the inconvenience and frustration you experienced regarding your alert system order and the subsequent customer service issues. We understand how upsetting it must have been to be transferred multiple times and to repeatedly provide your information without a resolution. This is not the level of service we strive to deliver. Thank you for allowing us the opportunity to speak with you and resolve your issue. Please be assured that we are taking your feedback seriously and have implemented measures to prevent similar situations in the future.
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Theresa S.
Jul 11, 2024
Be patient and respectful with customer since we are elderly.
Your sales representative was very patient, respectful and knowledgeable about the product and service.
Response from LifeStationJul 15, 2024
We're delighted to hear that our sales representative provided you with patient, respectful, and knowledgeable service. Ensuring a positive and informative experience is something we strive for with every customer. Thank you for the 5-stars!
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Sue S - C.
Jul 10, 2024
Thomas was terrific in answering all…
Thomas was terrific in answering all questions and explaining the system is a very patient way. Reviews are great and it seems like a system that has been well thought out.
Response from LifeStationJul 11, 2024
We're delighted to hear that Thomas was able to answer all your questions. We take great pride in our team's dedication to providing excellent customer service. Thank you for the 5-star review!
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Wil
Jul 10, 2024
Maria was great and did a great job
Maria was great and did a great job. I look foreword to receiving my necklace.
Response from LifeStationJul 11, 2024
We’re thrilled to hear that Maria provided you with excellent service and that you’re pleased with your experience. We’re just as excited for you to receive your necklace and hope it exceeds your expectations.
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Heidi G.
Jul 10, 2024
There product works really well
There product works really well. There billing department it horrible. I have my mom plan set up to pay automatically on the 28th of every month. My card is on file to debit each month with the proper money in my account and who is doing the payment gets it wrong most of the time because they are always calling about a past due bill that should not be because I am set up on a automatic draft. The people in billing can not get it right. They need to fix There billing department.
Response from LifeStationJul 11, 2024
We apologize for the inconvenience you have experienced with our billing system. We understand how frustrating it can be to deal with billing issues, especially when you have set up automatic payments. We appreciate your acknowledgment of the quality of our product, and we want to ensure that your entire experience with us is just as positive. Thank you for bringing this to our attention and we hope to speak with you soon regarding this matter.
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customer
Jul 10, 2024
The customer care specialist was very easy to work with for our needs
The customer care specialist was very knowledgeable, professional, friendly and patient.
Response from LifeStationJul 10, 2024
Thank you so much for taking the time to leave us such a glowing review! We truly appreciate your kind words and are thrilled to hear about your positive experience.
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