Life's AbundanceReviews of lifesabundance.com

We had this dog food on autoship but they failed to deliver the order. We have tried to call and was on hold many times for hours. Left a call back number per their recording and still no response. We did do an online cancellation and received an auto reply but they keep charging us and still no food. This is the worst company as they charge our card and they are impossible to reach. We have disputed the charge. Would never recommend anyone go through this when trying to get food for a pet. Can this company also STOP the canned AI responses. Resolve the issue by refunding the charges for food for our dog that was never delivered. We cannot email you, call you! This company is out of business is my guess.

LA: I have been waiting for something to change with my order online when i go to my account. NOTHING has changed. No info on if or when the dog food will ship. This is the failure. Where is the shipping info, the note saying it'll be there in 10 days, or we need you to reorder?? If I had this information when I logged in I would have never written this review to begin with. They said they had their system under control. But I've been waiting 13 days for dog food. If you don't realize you need to plan for this, it really makes it an issue. Some dogs are extremely difficult when it comes to some weird canine familiarity. The CEO had some good stuff to say, but it's past time to back it up. People know tech. They know the right people keep systems running and up to date all the time and the banking system doesn't collapse. So, this issue should have been solved. Put another way, "we could have launched a rocket to the space station, and had it returned to earth before you figured this out." If you want to be a strong company, then prepare for problems and have solutions waiting. Don't strive to be. Be.

The food is good. However, if you need to change an order, their website doesn’t let you. I have tried to call for over a week. I get put on hold and have never spoken with a person. I have never received a call back either. I’m about to call my credit card company and stop all orders. I have also received too many orders.

I have been with Life Abundance for over 10 years and have referred many customers to them since I am in the pet industry. But I never received an email that my order was going to be autoshipped in a week as I always get a notice. When I happen to look at my account there software put every product I have ever ordered into my autoship when I only had a bag of dog food and 1 cat canned food in there. So I fixed it online and put numerous phone calls in to them. I never got an answer or a phone call back. Only multiple recorded messages at the end of the day. Then 3 days later they shipped my order of 5 items at a total of $390 (order #30123953) I had only ordered 2 items. So the defective software changed my order again to 5 items. Now I can't even get through, the phones have been down for 2 days. It looks like they are going out of business. I want a refund or I will dispute charges with my bank. Btw I looked at my auto ship just now and again they have put every item I have ever ordered back in there. I will have to contact all my clients and let them know not to order from this company. ***UPDATE*** I am updating my one star to 5 star. The company has corrected the error and charges. I have never had any issues with the food, in fact all my pets have done very well on it. And my clients report the same. Although I never could get through to anyone or received a return phone call back I appreciate the communication and correction that they made through trust pilot. I will continue to give them my business and client referrals.

I've used Life's abundance reliably for the last 4 years. My dogs never loved it but my breeder insisted on using it (I'm sure partly because breeders make money off each purchase...this is a MLM company). They apparently had a bad system upgrade over a month ago that has caused major disruptions. They are now completely unreachable via any means (and I've tried everything) and the phone appears to be disconnected (I just get 'call failed'). My renewal order is incorrect (must have converted from an old system incorrectly) and there's nothing I can do to fix it. You've lost a long-time customer. It shouldn't take a month to recover from even the worst system upgrade.

I have been calling and leaving my number numerous times, and no response. I have been out of dog food for days. My shipment is scheduled every 3 weeks and that has long passed. I am seriously considering canceling my orders as your company has been non-responsive which is totally unacceptable to me. It is not my concern that you are having technical difficulties for days on end.

This WAS a great company but the past 2 months have been a NIGHTMARE. Going on 4 years of using them and I am missing dog food for the 2nd time in a little over a month. This drastically effects my dogs bowels & diet since I can no longer count on the food arriving on time. On top of that, my card has been charged 3 times over (still no dog food). They are disabling comments on recent social media posts and NOT answering their phone line. A real shame for all those who have been using you for YEARS to handle this situation so poorly.

I’ve been with this company over 10 years and now for the past 2 weeks they can’t answer and they can’t even return calls, send order but they sure were fast to charge my card. I will find another company that is worth a damn for customer service. PATHETIC! I’d like my recent charge of 114 returned but I know that’s not going to happen.