Life's AbundanceReviews of lifesabundance.com

I have now cancelled all of my transactions with company. Just a disgraceful operation. All broken promises - no action. I should have expected this when I noticed the quality of the dog food sent was not the same as the prior four years!

I would rate "0" if possible. I've been waiting nearly 3 weeks for a shipment of fish oil for my dog. I went online only to find out that it had not been shipped. My next auto-shipment was updated but the "send now" was not processed. I contacted this company 2 days ago and after waiting on hold for their one person answering the phone, I decided to leave a message as they promise to return your call w/o you losing your place in line. I never received a return call at all!!! I called again yesterday but couldn't even leave a message. The phone message was absolutely intelligible. For all I knew, it could have said the company went out of business. I went to the website and diligently typed out a message in the area provided to contact the company. Unfortunately, upon hitting send I received an error message stating the message could not be sent. I called back at 9 a.m. EST when they opened this morning. I am still waiting for an agent to come on the line to help me. I know now NOT to leave my number for a callback w/o losing my place in line because I did this yesterday and waited several hours before leaving. Upon returning home late at night there was no message from Life's Abundance regarding my request for a call back. It is now 10 a.m. and I am still on hold waiting for the "next available representative" to answer the phone. If I called at 9:03 a.m., how many people do you think could have gotten through before me such that I should still be waiting an hour after I called. I will be giving up on this call and this company's ability to provide my dog with what he needs, in a few moments. It is sad to see how the quality of service provided by this company has nosedived to a point where it seems that they have so much business that they no longer care about the service they provide for their customers. This attitude will catch up with them. It's too bad because this was a great company for the past several years that I've had my dog. I just can't wait on hold more than an hour for a product which was ordered but not delivered from THREE WEEKS AGO!!! P.S. If you do call, DO NOT fall for the trick "leave a message and your call will be returned in the order it was received." It will not be returned in the correct order. In fact, it will likely not be returned at all. Horrible customer service. They just don't care anymore... The integrity and transparency they speak of on their phone message no longer represents qualities offered by this company. In my book, Life's Abundance has gone from a "10" to a "-1" for a customer service rating. I wish all the rest of you better luck than I've had - despite my best efforts. Gayle Gwozdz

I have canceled my account. In recent weeks, your customer service has taken a downhill spiral to nonexistent. Your food products are expensive, and in this economy some customers are still willing to pay these prices for the benefit of their animals. But when you are paying these prices and are now Experiencing horrible customer service which is non at all, Then it’s not worth it. I’m going someplace else. Your customer service’s lack of response to its loyal customers is completely unacceptable. Goodbye.

Excellent service and our dogs love their food.

I am currently on hold for 10 minutes! Yesterday it was 15! So you’re telling me that the reviews below me were also on hold for that long, which means there are plenty of people who have complaints or other issues. Here’s my issue, my dog has developed an allergy to the all ages chicken and rice food. I’ve been calling because I need to cancel my subscription because we are stopping that food per the vet’s recommendation. I also have a whole back not even out of the box that I would like to return and get credit for. Something has changed with the formula of the food. How can my dog who has been on this since I got him suddenly get so ill from it. And yes it is the food, I’ve done the elimination diet for him and it’s the food. I’m so disappointed! Also, since edit this, I’ve been on hold for now 15 minutes.

Update! After I posted the review with my frustration about returning a bag of unopened dog food. I received a response from the company's representative via email within 24 hours. She was very helpful and issued a return authorization. She has also credited my account with the full cost of the dog food. This is a good, solid company. I've been calling and emailing, trying to get in touch with customer support twice a day for the past 10 days. The automated recording sent past working hours is very impersonal. One of my dogs has developed an allergy to the lamb-and-rice formula. Did you change the recipe and not send an email update? My veterinarian said to stop feeding the food immediately. I have to return the unopened bag that was sent to me on October 20th through my auto-ship. I need an RA. This is horrible customer service. I've been with your company for a year, and I have never had any problems. Please address this return and rectify the issue.

Company recently had some glitches when trying to switch/update the program/processors they use (acknowledgment and apologies from the company came WAY too late). Because of this glitch, my subscription didn't process. I didn't realize it until too late and my dogs went without their food. This is messy because my breeder REQUIRES I only use LA through the first year or my puppy guarantee is null and void. Fast forward to today, I was curious to see when my next order was so I don't find myself in the same predicament... I found my 6 week subscription had been moved out to JUNE 2026 for my next order (its Nov. 1). What the heck, guys?! Seriously bad business... I'm switching as soon as my 1 year guarantee is up- Also, the fact that Trust Pilot only places 4 & 5 star reviews on the website is misleading. I thought this was a great company but I have lost all trust.

Been trying to reach you guys for a week about my auto ship order and having issues reaching you through email and phone calls. I had to go to another dog food brand in order for my dogs to eat. I would like to cancel my future order with you. How would I go about doing this since your system is down.