LifeProofReviews of lifeproof.com

Well, I have had these cases for the last 10 years and your phone is totally protected and after 2 years in the case your phone is like new. I bought a case off Amazon who said I was too late for a replacement. I contacted Lifeproof, gave all info required and I got a free replacement from lifeproof for which was brilliant and I can not fault them, for some reason on the Fre 11 iPhone case the rubber came soft and peeled away, but it still protected the phone, cases are expensive but you only need one to protect your phone and it does the job.

Terrible customer service. I bought Lifeproof cases beginning many years ago, and their customer service used to be impeccable. I have moved to a different country now, where for some reason I am unable to purchase a case directly from their websites and despite getting in touch with them through social media and asking for assistance on where to purchase it from, I got no help. I should have taken it as a sign but I used to love their cases and wanted one for my new iPhone 11 Pro - so I ordered it to another country and had a friend ship it to me directly ( I paid for import duties etc and essentially my case cost over $200) I tested the case and put it on my phone, and within two weeks it was unusable! The plastic covering over the cameras was completely scratched up and it is impossible to take pictures with the case on now! I have to take the case off every time I want to take a picture which is ridiculous so I don’t use it anymore. It is the same for the front camera as well, although the back has fared much worse. What a waste of money and effort and I will never recommend or use their products again. how disappointing to see that they have got worse over time in customer support and product quality.

These cases are a heap of expensive junk.the plastic has cracked the rubber peels off under your finger nails.

If I could say 0 I would. ABSOLUTE worst customer service EVER!! After paying that price for a product, it should last, further more Susan, when it does not, the warranty should be upheld. I emailed and tried to contact from may 15 and finally got it resolved June but st. After they shipped the wrong case, and then shipped another to wrong address, I was told they no longer make the 2 cases I need. It's been 1 year since I purchased. Both phones are cracked and broken. Because the case failed. My oldest 2 bought the cheaper cases, their phones are fine. DO NOT WASTE YOUR MONEY OR ENERGY ON A CRAPPY PRODUCT WITH CRAPPIER CUSTOMER SERVICE!!!!!!!!!?!

Zero would be a better rating The case started leaking after 11 months. I tried to file a warranty claim and the website kept looping back to the homepage. Lifeproof did contact me and said the website had issues. So, I tried again, filled out a warranty claim and now a year later I have not heard anything. Save your $100.

A worse case I cannot imagine. Granted, my case is years old...BUT...it just sits on my bedside table. I use my phone only to listen to podcasts at night. It stays where it is. But check this out - THIS CASE IS DISINTEGRATING!!! It's hard to imagine this, but I swear it's true. Like it is just falling apart and crumbling like a piece of toast or something. Every time I touch it, the case seems to get more fragile and more of it falls off. Like an ancient ruin or something. Serious P.O.S...I have a feather collection that is more resilient.

‘Fre’ phone case literally disintegrated within 3 months of use. Had to pay for return postage AND replacement postage and the replacement case did the exact same thing. Appalling customer service. The warranty and replacement process are a complete farce. Save your money, your time and your phone and shop elsewhere!

i would not even give them a 1 star i spoke with steve a supervisor and he was as useless as there warranty. save your money and go get the $15 case from amazon