LifeProofReviews of lifeproof.com

I purchased a pink lifeproof case for my iPhone 6 back in April of 2016. In November of the same year, the home button sticker came undone and moisture and debree were getting into the case and damaging the exterior of my iPhone. I submitted a warranty claim and selected the color pink and gave them my address and paid the 5$ shipping fee even though I thought it was ridiculous to have to pay to have their defective equipment replaced. Once the confirmation email was sent to say my package would be mailed off I noiticed they were sending me a black one! I called their customer care line where Mai told me that they would send the correct color to me but I'd have to pay the shipping fee again. I respectfully let her know I would not be paying the fee and that they would need to correct their mistake free of charge which she agreed to. It took two weeks for both cases to arrive (as she let me keep the black one as a favor to me...haha) and they arrived in the lowest quality packing I've ever seen. One which had a hole in the backside. The pink one was fine but the black one was damaged and looked as if it had been stepped on and almost bent in half. I was thankful it was only the black one although I had planned to keep it as a backup for when the "new" pink case prematurely came to the end of its "lifeproof" lifespan. Horrible quality and I will never purchase another case or any other accessories from this company ever again.

I'm on my 4th lifeproof purchase, 1 and 2 were excellent including saving my phone from a 5m sea dunking so I'm not the guy who didn't know how to fit it correctly. I replaced my cover purely because the white was looking shabby but insisted my wife get one for her after dropping her previous one in water. The charging door fell off mine and my wife's cover ruined her 6s....letting water in. I see lifeproof want you to take a further warranty to replace your phone in the event of water damage. That tells you something doesn't it. Also I've sent two emails to customer support without reply.

I just called about a broken case and the woman I spoke to was so sweet. I don't usually write customer service reviews but I was just so pleasantly surprised by the conversation!!

Admittedly the product has a limited lifespan. I have had two for my current phone, both of which had the charger door break off. HOWEVER, the product is AMAZING (I use my stroke coach on my iphone when I row and it is absolutely waterproof also it has weathered numerous falls with no phone damage). That being said, their customer service is no hassel and they replace broken cases without a problem. I'm willing to replace the case every year or so to get the kind of protection I need. Would highly recommend!

I am a natural born disaster when it comes to my phone. The life proof case has saved me numerous times! Thank you for a great product!

Life proof says they can withhold drops of 6.6 feet. I dropped my iPhone 5 at waist level (3-4 feet) and shattered the screen. I called life proof only to have them tell me they only warranty their case; NOT THE PRODUCT INSIDE OF THEM. Not worth buying an overpriced case that doesn't guarantee the safety of your phone. Excellent job in false advertising your product. Also, this is my second case due to the plastic screen detaching from the front. My current case also is experiencing the same issue.

I had an amazing experience with Lifeproof's customer service today. I spoke to Abigail and she was caring, helpful, and well-informed. I called to ask if there was any kind of repair that I could make to my Frē case's front screen protector. I explained that the damage did not hurt the integrity of the case, I just didn't like it. There was no hassle, regardless, and my case was replaced completely under warranty. Abigail confirmed all my information, and mishearings were caught immediately. I received free shipping as well, and Lifeproof now lets you keep your original case. I had an overall memorable experience and will be sure to continue using their services and products for years to come.

When I write my address and move to credit card information they keep change my address. Never happen in any other webshop. Bad for me and lifeproofs stockholders.