Sarah J.
Terrible support and deceptive practices
I was so excited to find a program that I could get for $29 a month using my insurance I went through and set everything up and sent them the name of the pharmacy where I wanted my prescription sent well I never heard from my doctor, all that I got was an email that $350 had been charged because they sent the prescription to their own in-house pharmacy to be filled and did not use my insurance. I never got any confirmation from a doctor on my dosage or anything like that and when I contacted them, it took them three days to even get back to me. It’s been a nightmare. I was able to get it down to 199 but still I canceled everything with them and I’m not going be using the service. My insurance covers the medication which I put in the original request so why would they not have sent it to the pharmacy that I requested or at least use the insurance that I provided absolutely terrible experience with them.
Response from LifeMDAug 31, 2026
We sincerely apologize for the frustrating experience you encountered with your prescription and billing. We understand your disappointment regarding the charges and the delay in communication. We are actively reviewing your feedback to improve our processes and ensure such situations are avoided in the future. LifeMD