Norma
Purchased a 6 month membership only to…
Purchased a 6 month membership only to be told that my insurance doesn't cover it. Often I received mixed messages from different providers. I was under the impression you only were assigned to one provider. I decided to cancel my membership 27 days after since I was advised I would have to purchase the medication and pay cash. The LifeMD discount card did not cover the medication they suggested. I was told a refund will be processed and it has now been 6 weeks and I have not received my refund! This company is such a fraud!!!! I have now been locked out of the account and can no longer obtain information such as my reference number.
Response from LifeMDMar 14, 2024
We are sorry to hear that there was some confusion regarding what was included in the membership. To provide you with a better understanding, our program works similarly to when you go to an in-person doctor's visit. You pay and consult with a doctor, and they may prescribe medication, which you then pick up from a pharmacy, paying either via insurance or out-of-pocket for the medication they prescribed. Our platform allows all of this to be done virtually and from the comfort of your home. With our platform, you get insurance coverage assistance for Branded GLP-1 medications, unlimited access to your provider, Quest and LabCorp labs, and 24/7 customer service access to ensure you have everything you need along your weight loss journey. It is stated on our website that medication is not included; however, I do understand that details like this can often get overlooked. We want everyone to have a great experience using our service, and with that being said, we did reach out to you via email regarding your account in an effort to address any questions or concerns you have had. If you still have any concerns, you can reply to that email, and we will be happy to assist you.