LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Jonathan H.
She was very patient and polite. This was the best customer service experience I’ve had. She should train everyone on conflict resolution. Simply amazing…
Response from LifeMDApr 9, 2024
We take great pride in providing our clientele with the best service we possibly can. We are so glad to hear that you had an excellent experience with us, and we want to thank you for taking the time to provide us with your feedback.
H. J.
Answered all questions. Gave plenty of information. Just starting the process, but so far so good
Response from LifeMDApr 9, 2024
We strive to provide five-star services and are so happy that you feel we delivered exactly that! Thank you for your feedback. If you need anything, please don’t hesitate to reach out!
Charles P.
Lauren was on time, very personable, and I just came off a 7 day stretch in the ER as a Respiratory Therapist, and she was an ER nurse, so it was like I was talking to a friend.
Response from LifeMDApr 9, 2024
We appreciate your positive feedback on Lauren. It is always so great to hear that our providers are doing a fantastic job at providing outstanding care! Thank you for being the best part of LifeMD!
Olivia T.
Deja was amazing at helping me with my appointment and my frustration with how things have been going with this program. She is definitely a great customer service rep for Life MD- and I appreciate all of the help that she did today.
Response from LifeMDApr 9, 2024
We are glad to hear Deja was able to assist you with your needs and rectify any issues you may have been experiencing. Thank you for sharing your feedback with us and the community; it is greatly appreciated.
Rhonda C.
Never spoke with any MD when I ordered Rozerem. Was put on a subscription without my knowledge. Was not informed this has to be used daily and that it can take weeks to start working. Caused severe insomnia and headache so was afraid to try again. No refunds given and cost $132, down the tube! Never again!!! The company reached out to me now and were very decent and apologetic.
Response from LifeMDApr 9, 2024
We are sorry to hear that your prescription did not work well for you. Many people have different experiences with the medication because everyone's bodies are different. Someone from our management team will contact you regarding this to see how we can remedy this situation. Thank you for being a valued LifeMD customer!
Everett P.
Care giver was ON TIME! Very courteous, friendly and very knowledgeable.
Response from LifeMDApr 8, 2024
We are thrilled to hear that you had a five-star experience and are grateful for your feedback. Please let us know if you need anything in the future. Thank you!
Angela K.
Incredibly frustrated with the PA insurance process. I signed up on 03/04 and my initial appointment was 03/15. I chose a local pharmacy instead of having my meds shipped and I went in on 03/26 to see if they had everything they need. They had not received the PA from LifeMD in order to process my insurance. I have requested a total of four updates on this issue and have received two responses; the first stated 7-10 business days, the second was up to 14. Today is the 15th day since my initial appointment so I decided to check with my insurance company. After 15 business days, LifeMD has failed to even submit the paperwork. They were extremely prompt to charge my card for $387 the day that I signed up, but are not acting with any urgency to assist their customers. The amount charged is supposed to cover 6 months worth of tele health, but delaying processing of my form for this long means that I’ve now paid for 6 months and will ultimately receive 5 (or less) months because this company can’t be bothered to submit a form.
Response from LifeMDApr 6, 2024
We are so sorry to hear that there was a delay with your prior authorization request. Customer satisfaction is of the utmost importance to us, and we are committed to making this right. We were able to locate your account and are working with our team to identify the issue so we can resolve it promptly. We will have a member of staff reach out to you as soon as possible to review the details with you.
Tyleen M.
I’ve been on the fence about trying this product. I finally decided to get set up online but was confused about a few things so I called and Melody helped answer all my questions and was just an absolute delight to chat with. Hoping the rest of this journey is as pleasant.
Response from LifeMDApr 6, 2024
Your positive feedback on Melody is greatly appreciated. It is always so great to hear that our representatives are doing a fantastic job at providing the customer service we strive to deliver.