K. D.
They’re super quick to charge your…
They’re super quick to charge your credit card but slow as a slug to send your product!! The first time, my card didn’t go through, they tagged team me to let me know. I updated my payment method, heard nothing from them about when my product would ship, but card was charged. I called and the rep I got just said “your card was declined”. She didn’t even look into the matter. Called again and was told it would be 5-7 days (we’re past that). Called again, and now they have to get ahold of my provider to rewrite prescription. Call again because now I want a receipt or something! Now I’m being told they’re having system problems, but my issue is being expedited. At this point, refund me and I’ll work with a reliable company!!
Response from LifeMDApr 22, 2024
We sincerely apologize for the frustrating experience you've had with our services. We can assure you that we take these matters very seriously. Once we are able to locate your account, we will conduct a thorough review to identify and address the systemic issues that led to this situation. We have sent a request through Trustpilot for your contact information so we can locate your account and reach out to you with a resolution. Please know that your experience is not reflective of the standards we strive to maintain at LifeMD. We value your trust and are committed to making things right. We are here to listen and to ensure that we resolve this to your satisfaction. Once again, we sincerely apologize for the inconvenience and frustration this has caused you. We appreciate your patience and understanding as we work to make this right.