LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
lifemd.com
Website
lifemd.com
Category
Doctors & Surgeons
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The provider I spoke with, Maria, explained things so clearly and answered all of my questions. She was very personable and I enjoyed our time together. I look forward to speaking with her again!
Response from LifeMDApr 24, 2024
It's wonderful to hear that you had a positive experience with Maria! We strive to provide clear, informative, and personable interactions with all our patients, and it's great to know that Maria met those expectations. Your feedback is greatly appreciated. If you have any more questions or need further assistance before your next appointment, feel free to reach out. We're here to support you on your health journey with us.
AW
Amber W.
I have had a great experience
I have had a great experience, the doctors are understanding and have lots of knowledge of the medication. Prescriptions have been quick and in my research this was the most affordable program, highly recommended!
Response from LifeMDApr 24, 2024
Thank you for your wonderful review! We're thrilled to hear about your great experience with our doctors and our medication knowledge. We're also glad that you found our program to be affordable. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service.
MF
Mary F.
My experience with LifeMD
UPDATE: LifeMD has reached out to me and has responded to my complaint. My subscription fee has been fully refunded.
My experience with LifeMD.
I sent an email over 24 hours ago with no response. This email was for the billing department requesting a full refund.
I saw where I can cancel my account, which I did. It now states I will have access to my account and in July I will be moved to a free plan. That is not what is requested.
On April 10, 2024, I signed up for Life MD weight loss program. I paid $290.25; I given a discount for signing up. The first appointment I could obtain was on April 22nd. That was 12 days into my subscription.
My provider, Amanda Carlile explained to me that LifeMD will only work with me until I was 63 years and 10 or 11 months. The most I could be patient for your weight loss program was a month. Amanda gave me the option for one month at LifeMD or getting a refund since I could not have the support and care I subscribed to. Amanda Carlile stated she would contact billing.
I did follow up with billing via email yesterday, April 22nd. I have not had a reply about my refund. Today checking to see if I did get an email, I saw where I could cancel my subscription. Since LifeMD could not fulfill their part of the weight loss program, is the explanation I gave for cancelling. The response is I can use the subscription until July 10th. After that date, my subscription would be downgraded to a free account.
I am not cancelling because I changed my mind. Before signing up, I was aware that medications were NOT included with my subscription. I did not know that LifeMD does not provide weight loss care to people 64 years or older. My birthday is June 7, 1960. I did upload my driver’s license with my birthdate on it.
I am requesting a full refund. My provided did not contact my insurance company. She had to approve that, and prior approval had to be sent to my insurance company. We did not discuss medications, my health, weight loss, etc. We discussed my options which lead me to make the decision to cancel my subscription and get a full refund.
It is very frustrating that no one in the billing department has reached out to me. I did send my complaint to the BBB. When a company does not reach out, I am not sure if they would state I only had a certain period for my refund. Thank you in advance for taking the time to respond to my letter.
Response from LifeMDApr 24, 2024
We appreciate your feedback and will use it to improve our processes and ensure that similar situations do not occur in the future. We are glad to hear that we were able to contact you and resolve this situation. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
JB
Jeremy B.
Very helpful and informative
They were very helpful and transparent regarding the medications, the procedures, the money I paid and how much it would cost to get these medicines every month.
Response from LifeMDApr 24, 2024
Thank you for your positive review! We're glad to hear that you found our team helpful and transparent. We strive to provide excellent service and transparency to all our customers. If you have any further questions or need assistance, feel free to reach out.
LS
Lisa S.
CSR Dajah V., very professional
My customer service agent was very knowledgeable, helpful, and patient with me. She made the experience so much better than it could have went.
Response from LifeMDApr 24, 2024
It's wonderful to hear that you had a positive experience, Dajah! We strive to provide knowledgeable and helpful experiences to all our patients, and it's rewarding to know that we've made a difference in your experience. If there's anything else you need assistance with or if you have any further questions, please don't hesitate to reach out. We're here to support you every step of the way in your journey with LifeMD.
CB
Christina B.
Paid for a 6 month membership
Paid for a 6 month membership. First month the weight loss medicine had "issues" and even though my payment for that processed the medicine was never shipped. a month later it finally got expedited and shipped. I processed by refill for the my 2nd month and then my account mysteriously disappeared and cannot be located. Do not use this platform. It is fraud.
Response from LifeMDApr 23, 2024
We are sorry to hear that your experience with us was unsatisfactory. We are dedicated to providing the best customer service possible and would appreciate the opportunity to speak to you about where we fell short so we can remedy the situation. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. We have sent you a request via Trustpilot.
AA
Ammar A.
Lisa is great at explaining things and…
Lisa is great at explaining things and breaking them down. She patiently walked me through the service and medication options and answered all my questions. Thanks so much looking forward to beginning the journey
Response from LifeMDApr 23, 2024
We are thrilled to hear that you had a positive experience with Lisa and that she was able to provide you with the information and support you needed. We're excited for you to begin your journey with us and are here to support you every step of the way. If you have any more questions or need further assistance as you move forward, please don't hesitate to reach out.
KC
Karen C.
Very pleasant Provider. Answered all of my questions. Appears to be quite knowledgeable and reassured me that I am on track with my wt loss journey.
First follow up visit
Response from LifeMDApr 22, 2024
It's wonderful to hear that you had a positive experience with your provider and that your questions were thoroughly addressed. It's our goal at LifeMD to ensure that you feel supported and confident throughout your weight loss journey. Remember, your provider and our team are here to assist you every step of the way. If you have any more questions or need further reassurance as you progress, please don't hesitate to reach out through your patient portal. We're committed to helping you achieve your health goals.
