LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
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Excellent
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Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
customer
I was billed too early for the plan was on (extended) without current notification, a correction was made by LieM once I realized the error.
Response from LifeMDAug 17, 2024
We are glad to hear that the issue was remedied. We're committed to ensuring a smooth and reliable process for you. If you have any further concerns or need assistance with your current order, please let us know. We're here to help!
Tre
Elizabeth was very helpful and provided so great option. Great job Elizabeth
Response from LifeMDAug 17, 2024
Thank you for sharing your positive experience with Elizabeth. We're thrilled to hear that our team member provided you with excellent support. We strive to make every interaction as smooth and helpful as yours was. Your feedback is greatly appreciated and will be shared with her and our team. If you need any further assistance, please don't hesitate to reach out.
Candice
Everything was great at first. The initial process was easy, the provider got my meds sent to the pharmacy the same day after being approved. They told me my estimated 10-14 day window for my meds to arrive. I messaged on the 13th day because no shipping information had still been provided. I got a message back that said that it would be ANOTHER 10-14 days for someone to contact me—making it somewhere in the ballpark of 1 month before I MIGHT receive the $199 medication I paid for. I don't think this is at all acceptable. I am inclined to ask for my money back.
Response from LifeMDAug 18, 2024
We’re sorry to hear that your experience wasn’t up to expectations. Unfortunately, we are unable to pull up your account with the information provided in the review. We would greatly appreciate the opportunity to speak with you regarding your experience so we can improve it moving forward. Could you please provide us with your contact details so we can reach out and address your concerns directly? We have sent you a request via Trustpilot so you can safely provide this information if you wish to do so. Your feedback is important to us; we want to make things right.
Lori D.
Excellent doctors and advice. The only needed improvement is a faster the 24-48 hr response to questions
Response from LifeMDAug 15, 2024
Thank you for your feedback. We understand the importance of timely responses and are continuously working to improve our response times. Your input is valuable in helping us enhance our services. If there is anything else we can assist you with, please feel free to reach out. We are more than happy to help!
customer
Helpful, responsive, caring.
Response from LifeMDAug 15, 2024
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know.
Katie S.
They market it like it's $129 a month TOTAL but this does NOT include the price of the medication. Semaglutide compounded last month was $189! I even got the Zepbound approved but there are supply issues at the regular pharmacy. It takes almost two weeks to get any kind of response on LifeMD website and even then, it's not with your regular provider. The provider that messaged me back accused me of asking them to commit fraud because she said they cannot report prior med trials on a prior authorization without LifeMD having prescribed them. As an NP, and know this is false. I will be looking for alternative way to have medicine prescribed as soon as possible. On a positive note, my actual provider is AWESOME! Rachel Matson, DNP. Plus, the medicine does work to curb appetite and have feeling of satiety so I stop eating.
Response from LifeMDAug 15, 2024
We sincerely apologize for the frustration and confusion you've experienced regarding the costs and communication delays. We deeply regret any misunderstandings and are committed to addressing your concerns. Please know that we are implementing new measures to reduce response times and ensure you receive timely support. We genuinely appreciate your feedback and patience as we work to improve our services. Your experience matters to us, and we're committed to making things right. If there's anything specific we can do to improve your experience or if you have any urgent concerns, please let us know, and we'll address them promptly. Again, we sincerely apologize for the issues you've faced, and we're dedicated to earning back your trust and providing the level of service you deserve.
Jen S.
Melody was so helpful. She listened to my concerns. I told her how frustrated I was with my Nurse Practitioner. She had solutions to my concerns and made a new apt with a different NP. Melody should get 10 stars!!! She is a great face of the company. I had previously texted Raphael and Randy and neither of them were any help at all.
Response from LifeMDAug 15, 2024
We appreciate you taking the time to share your experience with us. It's wonderful to hear that Melody provided such exceptional service. Her attentiveness to your concerns, especially regarding your frustration with your previous Nurse Practitioner, demonstrates our commitment to patient care. We're pleased that she was able to find solutions and schedule you with a different provider. We strive to maintain this level of service across our entire team. If you need any additional assistance or have further concerns, please let us know; we are here to help!
Robin H.
The health providers are attentive and fantastic! Appointments are easy, and all my questions are answered!
Response from LifeMDAug 15, 2024
Thank you for your excellent review! We're committed to providing you with accessible and responsive healthcare. If you have any questions about your medications or health concerns, please don't hesitate to reach out through the portal, and a healthcare provider will assist you promptly. We are here for you at every turn!