LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Excellent
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4,177 approved reviews, newest moderated first
customerLisa
Very professional and helpful! I have had to contact them with pharmacy related issues and they always respond promptly!
Response from LifeMDAug 17, 2024
Thank you for your gracious feedback. We aim to provide the best service possible, and we are happy to hear you feel we delivered exactly that. Feel free to reach out if you need anything!
Penny B.
Everything, everyone has been helpful , and polite. Great experience. Ty
Response from LifeMDAug 17, 2024
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know.
Amy D.
Melody was a pleasure to deal with. She did her best to make things right. Despite an exceptionally long hold time, she was able to correct the previously over charge for my meds. In an effort to retain my business she also extended my 6 membership to 7. I’m unsure if I will renew in December due to what I feel was a bait and switch, but Melody’s empathy and kind demeanor goes a long way to think I will. I hope LifeMD values Melody as an employee. I run a customer service center and she is a solid CSR!
Response from LifeMDAug 17, 2024
Thank you for sharing your experience. We're glad to hear that Melody was able to assist you and that her empathy and professionalism made a positive impact. We truly value our team members and appreciate your feedback. If you have any further concerns or need additional assistance, please don't hesitate to reach out.
Not happy C.
Fraud Alert: They do not send transactional emails for subscription charges and do not list the amount that you paid in your account. You will only know if you look at your credit card statement Update 8/30: Below they said they would reach out to me but never did.
Response from LifeMDAug 17, 2024
We appreciate you bringing this to our attention and your vigilance regarding potential fraud. Rest assured, all charges from LifeMD are legitimate and based on your subscription agreement. We would appreciate the opportunity to speak with you regarding your account and rectify any issues you may have encountered. We will have a member of staff reach out to you. We are here to ensure you have full transparency regarding your account and charges. If you ever have concerns about a charge, need more information, or need help accessing your billing information, please don't hesitate to contact us.
Matthew G.
Elizabeth W. went above and beyond to provide support, exhibit empathy, and make me feel appreciated. I was frustrated when calling in but within the first few moments of my interaction with Elizabeth, all of that faded away when I realized that she was committed to resolving my issue. The customer service industry as a whole could learn a lot from this young lady. Thank you again, Elizabeth. You’re truly a rockstar.
Response from LifeMDAug 17, 2024
We are glad to hear Elizabeth was able to assist you with your needs and remedy any issues you may have encountered. We are here to help at every turn. Thank you for sharing your feedback with us and the community; it is greatly appreciated.
Jelena B.
If I can give negative star, I would give them negative million stars. The biggest fraud ever!!! On their website everything look so nice and perfect, but it does say how big your BMI needs to be. They ask for credit card up front, and they take your money right away. After having an appointment with really suspicious “dr”Heather Hanono, for not even 5 minutes, she told me that I’m not eligible for the program, because my BMI is too low. After that I received a message saying that I’m not eligible because I have Medicare. I DO NOT have Medicare!!! They said that money would be refunded to my account. I received money back, but they kept $40 for “appointment “ !!!! When I called customer service, they told me I can’t have my money back, because doctor checked my lab results. Seriously?????!!!!! I can be doctor like that, and run my own fraud company. DO NOT TRUST THESE PEOPLE!!!!!!! Al the five star reviews are fraud!!! Do not give them your hard earned money!!! They are just leeches feeding on people who are overweight and have low self esteem. The customer service representative didn’t answer any of my questions, and when I asked to talk to his manager, he told me nobody can refund my money to me!!!! I hope they burn in hell!!!!
Response from LifeMDAug 17, 2024
We are truly sorry to hear about your experience and the frustration it has caused. Our goal is to provide a supportive and transparent service, and we apologize if we fell short. Regarding the BMI requirement, our Weight Management Program is designed for individuals with a BMI of 30 or more, or those with a BMI of 27 to 30 who have weight-related health issues. We do apologize if this was miscommunicated to you. As for the refund, the fee you mentioned is for the initial consultation with the provider, which includes the review of your medical history and lab results. We also apologize for any miscommunication regarding your insurance status. If you do not have Medicare, this should have been accurately reflected in your account. Your feedback is important to us, and we are committed to improving our services. If you have any further concerns or need additional assistance, please let us know.
customer
Reached my goal
Response from LifeMDAug 17, 2024
Congratulations on reaching your weight goal! This is a significant achievement, and we're thrilled to hear about your success. Now is a great time to reach out to your provider; they can help you adjust your treatment plan to focus on maintaining your current weight and overall health. If you have any other questions or need further assistance, please let us know. We are here to support you!
Jim M.
I am having a great experience with LifeMD. Dr. Asunta has been great! She's very patient with me, and she is very knowledgeable. She helped me a great deal with my blood pressure & anxiety issues. Looking forward to continued success!
Response from LifeMDAug 17, 2024
Thank you for your wonderful feedback about your experience with your provider! At LifeMD, we strive to provide personalized care and support to each of our patients, and it's rewarding to hear that your provider has exemplified this commitment. If you have any questions or concerns or need additional assistance, don't hesitate to reach out through your patient portal. We're committed to helping you achieve your health goals and are honored to be a part of your weight loss journey.