Joseph P.
Very shady
Very shady. In June I contacted them for ambien for sleep. I did everything online, never spoke to anyone. They did t send me ambien they sent me something else and it did not work. Forgot about the service. Two months later I get a bill double my first bill, I immediately find out who charged me. I go to their site, I have no account, but I call the number on the online bill. They have a hard time finding me and go, oh we just filled your prescription, at this point I still don’t know what prescription. So we sort that out and I find out it is processing. So in my head, ok. I ask her to cancel it and she won’t she said it has to be filled. We went back and forth and I said I will dispute the charges and file a complaint with the bbb. So I did. But here is the thing, I never spoke to anyone, I never asked for a refill and during the process to get the meds, I was never told it would be refilled. Since I called as early as I did, and that they didn’t even fill the order yet, the right thing to do was cancel it. A very shady company that wants your money, it was a 4.00 prescription they wanted to charge 200 for. That’s unacceptable. Find a better company to do business with and I hope this review helps others. STAY AWAY from this site. They make it super easy to get . When I went to the website, I could not even log in. So they the whole process of answering questions, they never said we open refill. They just do it and then make it hard to cancel. I found out the only way to cancel, is you have to calll up. Other web sites are more honest and let you know if you are on refill and you can cancel online. VERY SHADY. If they just did the right thing and cancelled, I would not have left a review.
Response from LifeMDAug 20, 2024
We are truly sorry to hear about your experience and the distress it has caused. Please know that it's never our intention to create such a situation for our customers. We are committed to resolving this situation and making it right. Someone from our staff will contact you to discuss where we fell short so we can identify the issue and rectify it moving forward. Thank you for bringing this issue to our attention so we have the opportunity to correct it.