LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Shauna J.
Melody was professional, friendly, and provided awesome customer service.
Response from LifeMDAug 22, 2024
Your positive feedback on Melody is greatly appreciated. It is always so great to hear that our representatives are doing a fantastic job at providing the customer service we strive to deliver. If you need anything in the future, please do not hesitate to reach out. Thank you for being the best part of LifeMD!
customer
Great update, questions and recommendation on dosage.
Response from LifeMDAug 22, 2024
Thank you for your kind words! We're here to ensure you have a smooth and supportive experience. If there's anything specific you need assistance with or if you have any questions, please let us know. We're happy to help!
Fachele C.
Lisa was greatly accommodating. She was very thorough and resourceful. Thank you
Response from LifeMDAug 22, 2024
We are so glad to hear that you had a great experience with Lisa. We appreciate your positive feedback and want to thank you for being a valued LifeMD member! We truly appreciate your business and look forward to helping you again soon.
debbie S.
I tried the sleep medicine that they compare to Ambien…not even close. It doesn't work and then they tried to send me more that I didn’t order. Thank goodness my credit card company saw the fraud and stopped it. Not good product, no a reputable company.
Response from LifeMDAug 21, 2024
We are truly sorry to hear about your experience with the sleep medication and the issues with the order. It's important to us that our patients feel confident in the products and services we provide. We would appreciate the opportunity to speak with you to see if there is anything else we can do to rectify this situation. A member of our staff will contact you to see how we can assist you further.
Linda
Have really enjoyed the ease of the medication coming in the mail.
Response from LifeMDAug 21, 2024
We are glad to hear that you've been enjoying the convenience of receiving your medication by mail. We strive to make the process as seamless as possible for our patients. If you have any questions or need further assistance with your orders, please feel free to reach out. We're here to ensure you continue to have a positive experience with LifeMD.
customer
Easy to work with and consistently on time with deliveries.
Response from LifeMDAug 21, 2024
Thank you for your kind words! We're here to ensure you have a smooth and supportive experience. If there's anything specific you need assistance with or if you have any questions, please let us know. We're happy to help!
Disappointed C.
My very first order with LifeMD was a mess. It took over 4 weeks to get my order and I couldn’t back out because I paid for 6 months of memory. As a response they gave me 2 months additional for free - did not want it. Then by the time you are already one week in, you have to order your next refill because it takes 3 weeks to process and get delivered. No one has touched bases with me. Yes they just upped.m my dose based on me logging weight. No one has reached out, or actually humanized the process. Then this week, I received the “shipping” and “delivery” notification on the same day and I was not home and my medicine sat in the 90+ degree heat for over 2 days, as I was not expecting delivery. They have a horrible packaging of the medicine with super cheap ice packs in a cardboard box and for spending over $300 on medicine they could do a better job keeping it safe for people. You don’t have to sign for it and it’s just thrown on the porch like an Amazon box. I’ve requested a replacement now due to the medicine being exposed to extreme heat for days and now I’m being told it will be 10-14 business days before someone gets back to me! Are you kidding me!? Of course I emailed back and have yet to get a response, but if I didn’t have to pay for the monthly membership, I would have not ordered more medicine with LifeMD! I would NOT recommend them to anyone who actually cares about where they’re spending their money and if the medicine they’re getting is being shipped with safety precautions in mind! 👎
Response from LifeMDAug 22, 2024
We are truly sorry to hear about the challenges you've encountered with your prescription fulfillment and communication. We would greatly appreciate the opportunity to speak with you further regarding this matter so that we can rectify the situation in any way we can. We have sent you a request via Trustpilot so you can safely provide your contact information. Once we have this, we can have someone reach out to you!
Susan D.
I believe it was lisa. She listened to my concerns and went right to work to help me fix my problem and even went extra to make sure things were fixed on my account.
Response from LifeMDAug 21, 2024
We're delighted to hear about your wonderful experience with Lisa! It's fantastic to know that our team was able to assist you with multiple matters and demonstrated such extensive knowledge. Feedback such as yours is greatly appreciated as it helps us identify those who go above and beyond for our clients. Thank you for choosing LifeMD, we look forward to assisting you as you continue on your journey.