Amber T.
Shop around before choosing
The company has VERY limited customer support. I've called and messaged for a authorization to pharmacy and insurance company going on 10days. The start this program was rocky to say the least but I had already committed and money with drawn and no customer support on who to contact. So since June I've only has 1 month of medication. No 100% customer satisfaction. Will be going else where and just take the $$ as a lesson and loss.
Response from LifeMDAug 25, 2024
We are truly sorry to hear about the difficulties you've faced with obtaining prior authorization for your medication and the lack of support you've experienced. It's clear that we've not met your expectations, and we apologize for any frustration this has caused. After reviewing your account, we can see that our team is working to complete your prior authorization as quickly as possible. If you decide to continue with us, please know that we are committed to improving your experience and ensuring you have the support you need. If you have any further questions or need additional assistance, please let us know. Your satisfaction and well-being are important to us, and we're here to help.