LifeMDReviews of lifemd.com

The rep. was very understanding and kind. Dejah spoke with kindness and compassion about my situation. She clearly understood my point and I appreciate that she was able to assist me.

Kinney was so nice and great. I'm not the easiest person to talk to on the phone but he was able to bring the kindness out of me. Melted my ice.... just a little. Give him a raise.

Kathryn is who I spoke to and she was very helpful and kind

TL;DR: LifeMD has friendly, empathetic staff and good customer service with flexible appointments, helping with nausea and sleep alongside GLP-1 treatment. However, slow shipping, delayed responses (3-4 days), and insurance issues (especially after coverage for Wegovy ended) caused frustration. Conflicting insurance info and generic responses were problems. The compound medication led to weight gain after stopping Wegovy, and at $299/month, it’s expensive. PCOS and insulin resistance, saw minimal weight loss and stopped using LifeMD due to cost and lack of results, opting for diet and exercise instead. I wouldn’t use LifeMD again but appreciated the option for remote care. ✨ Pros: 💕They have really nice people working for them. The customer service is nice, the video calls were enjoyable and comfortable. 💕They have empathy and are helpful. They helped with my nausea and sleep, not just the GLP-1. 💕I was able to make many appointments and I didn’t have to wait a week for that necessarily. I also chose to see whomever was available so that helped. 😬 Cons: 🫠 Shipping is slow. 🫠 Slow to get a response sometimes from customer service and sometimes the medical side as well. I understand they have a lot of people but I’ve waited ~3 or 4 days I believe. Sometimes things require faster communication but my issues weren’t anything important maybe. 🫠 They worked with my insurance but as time went on and after Jan 1, they were still helpful but not to the same degree. My insurance stopped covering Wegovy on Jan 1, so we tried to figure that out. That took a while. A month later after being on nothing, I had to start my dose over with the compound because I couldn’t afford Wegovy after Jan 1. 🫠 Hard for me to get updated info from a few people. I’d ask about my insurance status because I appealed the denials and they’d tell me my insurance covers it. I’d have to tell them they stopped. 🫠 I bet it still shows on their app my insurance covers it. Nope. Price is wild. Not these peoples fault. Just conflicting info. I tried explaining that to a few people there but their info didn’t show that. I had a hell of a time trying to convince them it was incorrect. 🫠 Some listened, some didn’t. Sometimes I’d get generic info and my question wasn’t really addressed. Starting over after a month really messed up any progress. I tried so hard not to gain anything. 🫠 I did the compound for 2 months and I have gained weight since being off Wegovy, even on just the compound. I believe I have gained 20 pounds. It’s July. I last took the compound in May. I believe. I still had Wegovy to last to last week of February but wasn’t on it all of March. April and May were compound and I noticed I was gaining. I didn’t want to have to take this forever. It’s so expensive. $299/mo. isn’t bad if you compare it to Ozempic or Wegovy or Tirzepetide but it’s still a chonk of change. 😬 I began the program because my insurance covered Wegovy so I wasn’t expecting to pay $299/mo compound on top of the service in general. I’ve also read numerous medical related articles and things that say because the compounds aren’t FDA regulated, we don’t know what’s in them. They could be nothing for all we know. I doubt it’s nothing but I don’t have a mass-spectrometer to check that. ✨ I am no longer using LifeMD because I can’t afford it and I’m doing the regular old increase food quality, decrease quantity and move my body. No nausea, no extra expenses. 🥺 I wanted to try a GLP-1 but I didn’t want to be on it forever. I just wanted sometimes to give me a jump start of confidence and hope. 😔 I did not experience any notable weight loss more than a few pounds here and there. Every body is different so take that with a grain of salt. I have PCOS and a number of other things and my insurance still kept denying it even with a clear history of insulin resistance documented for over 20 years. Hormones suck! 🤓 As far as moral support, they did ok. Would I use them again? No. It’s not just them though. It just didn’t work for me and I don’t have the money to keep trying right now. I am quite desperate but I’m still working on me. I’m not starting over. Just resuming. I haven’t tried any other companies like this but it was very nice to have this option as I live 30 miles from town. I used their service they have through Claimable and had a video call with them to list everything about me and I retrieved 25 year old medical records from a few doctor offices in a state where I used to live. Claimable asked if I’ve heard anything back and I hadnt. I asked LifeMD and they said it was denied. They were looking at an older denial and I was appealing that one. I could not get the 2 or 3 people I spoke to to understand that

What a great customer rep !!!!! Great personality cheerful. And I’m sure u get a lot of these reviews. I wish everyone was like Jason when calling companies !! THANK YOU JASON FOR MAKING A COMPLICATED SITUATION SO SIMPLE. Have a wonderful day

Can not get them to send a prescription over to the pharmacy. horrible waste of time and money RUN RUN RUN AWAY

I would give no stars if I could! First,getting my first dose was a very long wait but I know how popular it is so I was patient. But the second shipment I was charged and never delivered. I sent email and it took days to respond. I did it again after they said it was a little behind,agin nothing for days. This was after I was charged and they would look into charge and delay,again nothing. This was end of May! DO NOT TRUST!

Jason was very polite, patient and efficient on helping me with my renewal !! A-plus service Sincerely, Wendy Michaud