LifeMDReviews of lifemd.com

Thoughtful, helpful, and very professional.

LifeMD is easy to use and the doctors are really good at communication with me, the patient.

I have received quick responses whenever I have had questions or concerns. Online appointments are easy to make and conduct. Friendly and professional service.

First, you had to pay and commit to a subscription before finding out what your medication options were. Mine were not affordable, especially after the $400 subscription fee, so I emailed 10 minutes or so after signing up asking for a refund. More than week later, and I STILL haven't gotten a response, even after a second email. When I tried reaching out through the patient portal, I received a response basically doubling down on the subscription and offering me other medication options. I responded saying I wasn't interested and asking for a full refund, and I of course days later haven't gotten a response. I finally called this morning and an agent said "Okay, hold on" after hearing my issue and after placing me on hold for minutes, proceeded to hang up. I received an email saying my subscription had been canceled, but it didn't mention a refund. Thank goodness I called, because the competent agent I got that time actually apologized and saw that I had only been given a PARTIAL refund (about half) after all that! Even he said he couldn't understand why! He said he was giving me back the full $447 refund. I'm hopeful, but we'll see. Worst customer service experience ever - these people seem like grifters!

Very helpful and relatable. Appreciate not being judged.

She was very helpful and made it so much easier to sign up.

I signed up and paid for the medication (they make you pay before they even tell you if you are eligible), went through the questionnaire, then I was told I needed to have an online appointment with a doctor before getting the prescription, but every time I clicked on "book now," I got a pop-up that said "you already have an appointment pending." I messaged them 3 or 4 times over the course of a week trying to find out if they were going to send the med or if they were waiting for me to have the appointment that I couldn't book. I never got a response and there is no way to figure out what is going on with your account on their site. If they are going to take people's money up front, they should show on the site what is happening. Is the questionnaire being reviewed? Has a prescription been written? Is it about to be shipped? Has it been shipped? When will it be shipped? When people have paid hundreds of dollars to a company they've never done business before, they want to know they aren't being scammed. I ended up cancelling since no one would answer me. They did refund my money promptly, so that's one good thing, I guess. I found another company that charged $60 less per month, sends the prescription to my local pharmacy, and did it all in 24 hours with great communication.

Everything was fine for the first 4 months now they don’t answer the phone they don’t tell you what happened with your prescription nothing I am wondering if they went out business