LifeMDReviews of lifemd.com

Consumer Warning: Misleading Marketing of “Physician Consult” and Health Plan Enrollment Prospective customers should proceed with caution. The physician consult offered by this company is marketed as a preliminary, informational step to help determine whether medication is appropriate—not as enrollment in a paid health plan. The website describes the consult using language such as: “See a provider to discuss which option is best for me.” “Meet virtually with a LifeMD-affiliated provider to review medications, dosing, and next steps.” “Get expert guidance before choosing a treatment.” This framing strongly implies that the consult is preparatory and decision-supportive, meant to occur before committing to treatment or a subscription. However, after completing the consult, I was billed for a full month of a non-refundable “health plan membership,” despite never being clearly informed that the consult itself would be treated as the first month of paid enrollment. At no point during signup was it clearly or conspicuously disclosed that declining to proceed after the consult would still result in a non-refundable monthly charge. The company later attempted to justify the charge by referencing a “lab order,” despite no lab visit, instructions, or utilization ever occurring. Consumers should be aware that: The consult may be treated as a completed, non-refundable subscription period This material fact is not clearly disclosed during enrollment Billing may occur even if you choose not to proceed with treatment I believe this practice creates a misleading impression at signup and does not align with reasonable consumer expectations based on the company’s own marketing language. I strongly recommend that prospective customers carefully document the signup process and seek written clarification regarding refunds and subscription enrollment before proceeding.

My experience with LifeMD was great. There was once a little SNAFU and they quickly corrected it and credited my account. The customer service was wonderful and very responsive.

Care team was very helpful with timely responses to questions I had.

Really great so far.

I initially called to make an appointment with a doctor. They said it was a one time fee. They charged me in November which I approved but continued to charge me in December and January. They told me I needed to cancel it. I was unable to go on the medication because of one medical issue- diverticulosis. It can cause bowel obstruction, damage to the kidneys and liver as well as 3 types of cancer. I should have never been charged the following months. I wasn’t aware I even needed to cancel. One time fee means one time! I am still fighting the charges. Very mad and frustrated!

I don't know what happened but sometime after the new year the system didn't let me renew my prescription and couldn't get a hold of anyone until I emailed their customer service email. The system is still wonky and I am seriously thinking of changing to a different company like RO

I honestly cannot say enough nice things about Stephanie She Explained everything very clearly. & she was very helpful. She was incredibly sweet and patient with me as I am very computer illiterate.. She definitely made this process very easy for me and I could not be more thankful. 💜💕💜💕

It’s impossible to reach anyone for help and they’ll just send you more and more medication without following up or even talking to you about it. This is probably creating disorders.