LifeMDReviews of lifemd.com

Virginia was such a gem! She explained the process and made my decision about following through with LifeMD a reassuring one over other companies I had looked into.

They are using deceptive marketing and website tactics to get people to buy their membership when they believe they are purchasing the actual products on the webpages. However you have to pay a ton more money than they even advertise for the medication itself. When you try to get ahold of someone to get a refund they will not answer nor call you back or return emails. They clearly know what they are doing is deceptive and so many people have falling victim to it looking at all the reviews online. They will tell you that you can have the medication for more than half the price that actually comes up once you pay the membership and sign up. Untrustworthy and scam artists covered up in misleading webpages. Would not recommend using them unless you want to be out almost a grand for one months worth of GLP-1s. There are much better and cheaper companies!

HORRIBLE Customer Service! Would give them zero stars if that was possible! Paid the fee and had an initial conversation with a doctor. NEVER received the medication! I made repeated attempts to contact customer service over a 3 week period, both by telephone and email. None of my outreaches were returned, despite a stated response time of 48 hours. Only when I disputed my credit card charges did they reach out to me. Plenty of other options out there - would not recommend them!

Ursula was very helpful with everything. Even asked if I needed her to call or email me back later in the month to check up. Thanks for all your help Ursula.

Very shady company and this is why. Applied for help to lower my weight. Somebody maybe a doctor not sure had a video call with me and approved my prescription. Cost $249 for 4 injections. All good. One month later get a email that my prescription is about to renew. Didn't approved it. They then took $399 out of my account. A $150 more than the first payment. No second prescription has arrived. If I go on my profile on their app it only says "ordered ". Tried to contact them by email and phone with no success. Canceled or payment via my bank. Be very careful in using this company

They never responded to me for 11 days, I cancel and asked for a refund no responses stay away they will most likely charge me for nothing run away

Pattern of Misleading Practices, Generic Responses, and No Real Healthcare After posting a review, LifeMD responded with the same generic, scripted message they appear to send to nearly all negative reviews: “We’ll review our communication to ensure clarity…” Based on my experience—and the many similar 1-star reviews—this response is meaningless. Nothing is reviewed, and nothing changes. Reading through the 1-star reviews reveals a clear and consistent pattern: misleading marketing language, poor communication, surprise non-refundable charges, and unresponsive or unhelpful customer service. My experience matched this pattern exactly. The platform appears designed to funnel people seeking legitimate medical guidance into services they do not fully understand or need, with billing triggered before informed consent is clearly established. Once charged, communication shifts from patient care to defending billing decisions. There are many other telehealth companies offering the same medications at better prices with transparent terms and actual patient-focused communication. In my opinion, LifeMD does not function as a healthcare provider—it operates as a billing platform first. I strongly recommend staying far away and choosing a provider that offers clear disclosures, responsive support, and genuine medical care.

I received a welcome phone call from Ursula. She was very polite, patient, and helpful. She answered every question I had and guided me through the process. She had a great and positive attitude and it was a pleasure speaking with her!!