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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Frank
Jan 16, 2020
Very satisfied
Very satisfied
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Jeannette
Jan 16, 2020
Pricing never changes
Pricing never changes. They answer promptly and courteously when I check in every month. Will continue to use Lifefone.
Response from LifeFoneJan 23, 2020
Thank you Jannette, we truly appreciate you taking the time to share your experience with LifeFone!
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Bill
Jan 16, 2020
Excellent, Consistent, Reliable
Life Fone has done an excellent job in past years to assist my mother Jean at times when she has fallen. Thankfully she hasn't fallen since returning back home in August. But the past consistent reliability of Life Fone gives us all peace of mind.
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Jennifer
Jan 16, 2020
I chose this service because of the ad
I chose this service because of the ad. Its ok, its not an outstanding service. Repeated issues with devices and its not and instant answer and half the time they call you back on the phone instead over the main hub. They do need to get better at answering faster instead of silence and waiting. Not sure if this company is worth the money spent.
Response from LifeFoneJan 23, 2020
Hello Jennifer, Thank you for voicing your issues about your parent's device issues and speaking with us in regards to the matter. We are glad we were able to speak with you and better assist you. As far as the issue with answer time we have a 60-second window to answer calls, and as always we addressed all calls either in that time frame or way in advance. As far as the pause it's always because the main base is being dialed into where the unit pauses. Again as we stated if you have any questions or concerns please feel free to reach out to any of our call center management at 1-800-940-0262.
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Evelyn
Jan 16, 2020
Lifefone's operators have been curtious…
Lifefone's operators have been curtious and efficient each time the unit was activated for help even when it was by accident. Their protocol was followed exactly as outlined.
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Tom
Jan 14, 2020
Device worked fine until battery failed…
Device worked fine until battery failed in pendant. Called customer service and the sent a new pendant, although it took a week to get there. Other than that the device works fine.
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Paula
Jan 14, 2020
My mother has fallen twice and the fall…
My mother has fallen twice and the fall detector did not pick it up. One of the falls resulted in a fractured rib.
Response from LifeFoneJan 28, 2020
Hello Paula, We were sorry to hear the unfortunate news of your mother falling and it resulting in the tragedy of a fractured rib, We are glad though that you were able to speak with us to better understand how exactly the fall detection pendant works and test it out with us. We always try to stress to our subscribers and loved ones to please not rely solely on the fall detection pendant, and if still conscious to press on the button for help, because nothing in this world is 100% accurate. We also try to stress this to our new and potential subscribers that fall detection is only 95% accurate and that unfortunately depending on the way the pendant is worn as well as effects the detection of a fall. Again thank you for speaking with us and continuing to be a part of our LifeFone family.
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Diana
Dec 29, 2019
They still haven't fixed the one light…
They still haven't fixed the one light that keeps blinking on my mother's unit.
Response from LifeFoneJan 23, 2020
Hello Diana, We understand your mother's unit has a blinking light issue, we have tried several times to address the issue by reaching out to better assist you. We would love to help you in this simple matter so when you get a chance please call our call center management at 1-800-940-0262.
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