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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Christine
Jan 21, 2021
A great service
A great service
Response from LifeFoneSep 23, 2021
Hi Christine, Thank you for taking the time to share your review with us here at LifeFone!
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Don
Jan 12, 2021
Remarkable service
My 92 year old mom had LifeFone for many years until she could no longer stay by herself. It was such a great help to her family knowing that should there be an emergency we would be notified immediately and that help would be dispatched quickly. The agents were always friendly and considerate and always willing to be as helpful as possible!
Response from LifeFoneSep 23, 2021
Don, We are sorry to see you leave, we appreciate you for taking the time to write a review sharing your experience with LifeFone.
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Joe
Dec 1, 2020
Peace of Mind
The systems works great. My parents have used this several times and each time the service has performed as expected. The reps are kind and helpful. This allows my parents to stay in their own home and I know help is just a button push away.
Response from LifeFoneSep 23, 2021
Hi Joe, We appreciate you for taking the time to write a review sharing you and your parent's experience with LifeFone. We will always be committed to providing the level of service that has given you all the peace of mind along with safety and thank you all for continuing to be a part of the LifeFone Family.
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JoDee Z.
Nov 5, 2020
A good product, and great customer service, brings peace of mind.
My elderly mother-in-law has used LifeFone for a little over a year now. She and the entire family have felt an extra measure of security and comfort knowing she has the means to contact emergency services if needs be. Our experience with the product and with customer service has been great since day one. Hats off to LifeFone. Our thanks are yours.
Response from LifeFoneNov 10, 2020
Hello JoDee Z, We appreciate you writing your review to share you and your family's experience with LifeFone. We want you to know that we are here for your mother-in-law during any troubling time she might come across, and will always be committed to providing the level of service that has given her and your entire family the peace of mind along with safety.
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Margaret
Oct 29, 2020
My mother had a TIA stroke and her…
My mother had a TIA stroke and her caregiver hit the button and they summoned help immediately. Fast response and they notified everyone on the call list after calling the paramedics. Can’t say enough good about them.
Response from LifeFoneNov 10, 2020
Hi Margaret, We appreciate you for taking the time to write a review sharing you and your mother's experience with LifeFone. We want you to know that we are here for you and mom during any troubling time she might come across. We will always be committed to providing the level of service that has given you both the peace of mind along with safety. We thank you both for continuing to be a part of the LifeFone Family
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EP
Oct 28, 2020
Peace of Mind
I got my mother this alert because she lives alone. This gives me peace of mind to know that if she needs help for any reason all she has to do is to press the button and an agent will speak to her.
Response from LifeFoneNov 10, 2020
Hello EP, We appreciate you for taking the time to write a review sharing you and your mother's experience with LifeFone. We want you to know that we are here for you and mom during any troubling time she might come across. We will always be committed to providing the level of service that has given you both the peace of mind along with safety. We thank you both for continuing to be a part of the LifeFone Family!
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LBF Guardian C.
Oct 20, 2020
Life Fone has twice proven it's value…
Life Fone has twice proven it's value when a fall then a medical emergency required ambulance/paramedic response. Their call center staff are top notch professional.
Response from LifeFoneNov 10, 2020
Hello Caregiver, We are so grateful to be of assistance to you and the one you are caring for. We will keep up the good work on our end, and keep continuing to provide you both with great service.
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Eileen
Oct 15, 2020
Great service
Great service. Always responsive and professional.
Response from LifeFoneOct 15, 2020
Hi Eileen, We are so grateful to be of assistance to you. We will keep up the good work on our end, continuing to provide you with great service.
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