LifeEnergyLifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
LifeEnergy (lifeenergy.com) has 159 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing159 approved reviews, newest moderated first
julia
Worse decision I have made to give you guys my business. I was provided the worst customer service experience.
Response from LifeEnergyOct 23, 2018
Julia, we definitely apologize that our customer care team did not meet your expectations and we want to make things right. Email us at [email protected] and we will have a member of our management team follow up with you. If we fell short, then we want to have an opportunity to turn things around.
Rick B.
We signed up for their service about 5 months ago and have had no problems.
Response from LifeEnergyOct 11, 2018
Rick, thank you for the 5-star review. We strive to make our customers happy. Should you ever need us, please contact us at [email protected]
ELIZABETH
The billing system has been crazy making. Twice I received emails telling me my bill was overdue and my electricity in danger of being shut off. Both times I had not received a bill yet. When I called I found I did not owe them any money. It was an unneeded headache. The electric service has been good and my bill has been lower. If it wasn't for that I would have changed back.
Response from LifeEnergyOct 10, 2018
Dear Elizabeth, we would like to find the root cause for the issue you have experienced. If you can, email us at [email protected] so we can investigate further. We want to give customers enough reminders of when their payment is due so they can avoid late fees and disruptions in service, and sometimes this means the messages go out before payments are posted. We apologize if this is what has happened with your messages. We want your experience to be excellent and are working to ensure that for all customers.
Matt
Bad website online pay. Having to reset passwords too many times. My only complaint! All other things good!
Response from LifeEnergyOct 9, 2018
Matt, thank you for your feedback. We appreciate your honesty. LifeEnergy is committed to enhancing the customer experience and we are working with the web team to provide customer feedback leading to enhancements. We look forward to servicing you as a customer. If you ever need us, please contact us at [email protected].
Mohammad
Can send an email regarding satisfaction, but can't send an email regarding upcoming disconnection. On the flipside, it was turned back on quickly.
Response from LifeEnergyOct 9, 2018
Mohammed, please contact us at [email protected]. Our customers should be receiving reminder emails in reference to their bill, bill due date, and possible disconnection. If you have not received any of these emails, we will be more than happy to research further to make sure you receive them in the future.
Cherisse
bad bad bad bad!
Response from LifeEnergyOct 9, 2018
Cherisse, we apologize that your experience with LifeEnergy may have been less than your expectations. We would like the opportunity to make things right, please email us at [email protected] so that we may connect with you, hear your concerns, and turn this experience around for you.
Donald
Like low kw plan
Response from LifeEnergyOct 5, 2018
Donald, thank you for your lovely note. We appreciate you taking the time to share your experience at LifeEnergy. Should you need further assistance, please feel free to contact us at [email protected].
James
Great service!
Response from LifeEnergyOct 5, 2018
James, thank you for your lovely note. We appreciate you taking the time to share your experience at LifeEnergy. Should you need further assistance, please feel free to contact us at [email protected].
