LifeEnergy Reviews | Read Customer Reviews of lifeenergy.com

LifeEnergy Reviews | Read Customer Reviews of lifeenergy.com

LifeEnergy reviews

Showing 9 reviews with 3 stars · Clear filters

June C.
Apr 11, 2019
customer
a good company
Response from LifeEnergyApr 12, 2019
June - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at [email protected].
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MB
Apr 11, 2019
I really wish that Life Energy would…
I really wish that Life Energy would send me daily and weekly usage updates, just like my previous energy company did. It helps a lot with budgeting and gauging how weather and behavior affect usage. If miss this feature, tremendously, as a Life Energy customer.
Response from LifeEnergyApr 11, 2019
MB - thank you for the feedback. Please contact customer at [email protected]. with your account information. Our care team will assist you in signing up for SMART Meter Texas. This is a free service for customers in Texas. At LifeEnergy we recommend this service to our customers because regardless of who your electricity provider is you will always be able to monitor your usage. We look forward to helping you with this.
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Tina
Feb 11, 2019
Don't really have an opinion yet have…
Don't really have an opinion yet have only been with Life energy for a month. So the averageis only fair.
Response from LifeEnergyFeb 12, 2019
Tina - Thank you for the honest feedback. Should you ever need our assistance, please feel free to contact us at [email protected].
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Bob
Feb 4, 2019
Do not know how to rate someone when I…
Do not know how to rate someone when I only had service for less than 2 months.
Response from LifeEnergyFeb 6, 2019
Bob - thank you. This is good feedback for us to consider. We look at the entire customer experience to try and ensure there are no shortcomings on any front.
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ELIZABETH
Oct 10, 2018
The billing system has been crazy…
The billing system has been crazy making. Twice I received emails telling me my bill was overdue and my electricity in danger of being shut off. Both times I had not received a bill yet. When I called I found I did not owe them any money. It was an unneeded headache. The electric service has been good and my bill has been lower. If it wasn't for that I would have changed back.
Response from LifeEnergyOct 10, 2018
Dear Elizabeth, we would like to find the root cause for the issue you have experienced. If you can, email us at [email protected] so we can investigate further. We want to give customers enough reminders of when their payment is due so they can avoid late fees and disruptions in service, and sometimes this means the messages go out before payments are posted. We apologize if this is what has happened with your messages. We want your experience to be excellent and are working to ensure that for all customers.
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Matt
Oct 9, 2018
Bad website online pay
Bad website online pay. Having to reset passwords too many times. My only complaint! All other things good!
Response from LifeEnergyOct 9, 2018
Matt, thank you for your feedback. We appreciate your honesty. LifeEnergy is committed to enhancing the customer experience and we are working with the web team to provide customer feedback leading to enhancements. We look forward to servicing you as a customer. If you ever need us, please contact us at [email protected].
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Michael Y.
Aug 30, 2018
So far so good
So far so good, but every time I pay, they send me a threatening letter that I did not pay on time and they are going to cut off my power. Even when I know I paid on time....way in advance...like not even near late...I have to check my account through their site to make sure my balance is zero...it is kinda frustrating, but not a deal breaker...
Response from LifeEnergySep 19, 2018
Hi Michael, we have scheduled for a member of our telephone customer experience team to contact you. Should you have a specific date/time that you would like for us to contact you, please email us at [email protected] and we will be more than happy to complete based on your request.
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John
Aug 30, 2018
Would be nice to have a weekly email…
Would be nice to have a weekly email that details ones daily usage from the past week, compared to the week prior to that. Many of your competitors do that and it’s nice. Otherwise, LifeEnergy seems great.
Response from LifeEnergySep 19, 2018
Hi John, thank you for your feedback. We are currently working on providing this option to our customers. Please stay tuned!
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