Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearSep 30, 2026

Hi Miyuki, We’re truly sorry to hear about your experience. Receiving a damaged and unwearable pair of shoes is understandably frustrating, and this is not the experience we want for our customers. We genuinely want to resolve this for you and make things right. Please email us at [email protected] with your order details and a photo of the damaged shoes so we can personally review your case and work with you toward a proper resolution. We sincerely apologize for the frustration this has caused and hope you’ll give us the opportunity to make this right. -Lian Footwear Support Team

Response from Lian FootwearSep 23, 2026

Hi Sheena, We’re sorry to hear about the unexpected charges and understand why you’re upset. We’d be happy to look into the three £29.99 charges and review what happened with your account. The VIP Membership is shown during checkout before an order is completed, and a confirmation email is sent after enrollment. However, we understand that the charges may not have been expected, and we’re sorry for the confusion. Please contact us at [email protected] with your order details so we can review this for you and assist further. -Lian Footwear Support Team

Response from Lian FootwearSep 23, 2026

Hi Janet, We’re really sorry to hear about your experience. We understand how frustrating it must have been to receive shoes that didn’t fit as expected and then have difficulty finding a solution for the return or exchange. We also apologize for the confusion regarding the VIP Membership. We understand why the charge was upsetting, and we’re sorry this left you feeling disappointed with us. We’d appreciate the chance to look into your concerns and see how we can help. Please contact us at [email protected] with your order details, and we’ll be happy to assist. -Lian Footwear Support Team

Response from Lian FootwearSep 23, 2026

Hi Karen, We’re truly sorry to hear about your experience. We understand how frustrating it is when the shoes don’t meet your expectations, especially with the concerns you had about the quality and the additional VIP Membership charge. The VIP Membership was selected during the original checkout, and the membership details and pricing are shown before the order is completed. A confirmation email is also sent after enrollment. We’re sorry if this was not clear at the time of purchase. We also apologize for asking you to explain the shoe issue again. We understand that you had already shared your concerns, and we didn’t mean to make you feel like you weren’t being heard. If you’d like us to look into your order and concerns, please reach us at [email protected]. We’ll be happy to review this with you. -Lian Footwear Support Team

Response from Lian FootwearSep 23, 2026

Hi Linda, Thank you for reaching out. We sincerely apologize for the confusion and frustration regarding the VIP Membership charge, as well as for your concerns about your order. We understand how upsetting it can be to see an unexpected charge, and we’re sorry that your experience has left you disappointed. We would like to clarify that the VIP Membership was selected during the original order process. The membership terms and pricing are disclosed before the order is completed, and customers who opt in also receive a VIP Membership confirmation email after enrollment. This email includes information about the membership and how it can be managed. We understand that this may not have been clear at the time of purchase, and we sincerely apologize for any confusion this may have caused. We also take your concerns about the shoes and their odor seriously. For us to review your order and membership details further, please reach out to our customer service team directly at [email protected] with your order information. Our team will be happy to look into your concerns and assist you further. -Lian Footwear Support Team