Edith M.
Bad quality, not orthopedic shoes
The "orthopedic" shoes I ordered arrived after they attempted to charge me $54 for a ;MONTHLY MEMBERSHIP. I did not remember agreeing to this. After 6 emails back and forth telling me to go online to cancel my membership (bots) today I could finally find the place to cancel it. What a rip off charging for membership. The shoes are rubbish - cheap plastic shoes with no insole offering an instep, so hardly orthopedic. I wish I had read the reviews before purchasing. They are selling shoes under a false impression that they are orthopedic.
Response from Lian FootwearJul 16, 2026
Hi Edith, Thank you for taking the time to share your experience. We're truly sorry to hear that your order and your experience with the VIP membership did not meet your expectations. We understand how frustrating it must have been to receive shoes that didn't feel as expected, and we sincerely apologize for the inconvenience this has caused. We're also sorry that the membership cancellation process was difficult to navigate. Your feedback is important to us, and we'll be sure to share it with the appropriate team as we continue working to improve our customer experience. We'd appreciate the opportunity to review your concerns and see how we can help. If you haven't already, please contact us at [email protected] with your order number so we can look into your case and work toward a resolution. Thank you again for your honest feedback. We genuinely value it and hope we'll have the opportunity to make things right. -Lian Footwear Support Team