Greg S.
They know the app is pants. Don't bother
I'm in Ealing, London, UK. The only good part was being refunded promptly The app is awful. Adding payment method by PayPal or by card didn't work. But I needed the ride so went for Google pay. Bingo. But then on finding the two bikes easily using their app, neither were the code expected in the app. But I needed the ride so I tried to scan unlock. At this point I was charged even though the bikes were not unlocked. Then I tried to cancel the ride and had to do this three times in the app. Then I was notified that I'd been charged so had to write an email. No in-app method to contact customer services. I ended up walking and was delayed by having to write the email. Like I said the only small joy was the prompt refund. Almost as if they are used to refunding people because their app is so shhhh and they know it. Good luck and goodbye