Long Haul Moving & StorageReviews of lhmove.com

Not sure where to start with The Move From Hell because they were AWFUL on SO many levels. They grossly underestimated my cubic footage at 360 cf. Then when their terrible moving company, Colony Moving Services showed up, the cubic footage (for the same inventory vetted by Long Haul) skyrocketed to 600 cf, resulting in an additional $1000 charge (40%)! When I called Bruce of Long Haul to step in, he threatened to keep my deposit if I sent Colony Moving away unless I then paid a penalty for Long Haul to send a different moving company. He wasn’t the only jerk I had to deal with at Long Haul. The worst employee was this truly nasty, unprofessional woman, Sam, in their “customer support” department — what an oxymoron. Colony Moving then made a mess of my move, damaging my property (including a brand new sofa still in its original packing) and both my old home and new home. Stay away from these jerks unless you want The Move From Hell, like mine!!

This company lies to make you believe that they are the movers. I was shipping 2 pianos between NY and PA. Russell told me they were professional piano movers and they disassemble the piano, wrap it, ship it and reassemble at new location. They brokered it out a crew that had only moved spinet pianos and not baby grands. Significant damage to the baby grand. When I called for compensation they said here is the insurance number and when I pressed for further remediation for being lied to, for the driver trying to escalate the price by $1,127.17 for more cuft than was originally estimate. I had to physically show the driver, using a tape measure that it was only 195 cuft and not 600 cuft. Bruce from Long Haul simply said "your piano got delivered, didn't it". They are unprofessional, rude and belligerent. DO NOT USE THIS COMPANY!!!

Complete scam of a company. Their sales associate Sandi convinced me to cancel my uhual reservation because it was “too expensive” and then I was charged DOUBLE what she quoted me on pick up day. She told me 3-5 days and I am on day 15 still waiting for my things in a new city in an empty apartment. Also was not transparent with me about the truck moving my actual belongings would have OTHER PEOPLE’s stuff in there too and multiple delivered would be made before they even get to mine. Do not waste your time with these people. No common sense or courtesy whatsoever

First off never use a broker! That was our fault and we get that. BUT LEARN FROM OUR MISTAKES. We booked through this shady company(didn't know at the time)2 months in advanced. Were quoted one priced. The movers showed up at 430PM the day of the move and then told us we were going to be paying double the price estimate. Since we were backed into a corner and had to be moved out that day we had to pay the double price. SHADY SHADY SHADY BUSINESS. You were warned

Shady company that will quote you super cheap. When the movers actually get there you can expect to be charged at least double. LEARN FROM OUR MISTAKE AND USE A DIFFERENT COMPANY!!!!!

Total crooks here. Don’t believe a word of what they say when setting up the original order. They will tell you afterward that you did not ask the right questions and try to make you feel like you are an idiot. They lie and deceive. The price on pickup was thousand dollars more than my original quote even after I was told I still had more room to add stuff if needed. I didn’t need to add any more, yet on pickup they said I needed an additional 200 cif over my initial quote. Your deposit is non refundable so that kind of leaves one in an untenable situation. Go else and save yourself a ton of grief and a whole lot of money. These people are not honest.

Fraudulent crooks. My sales agent said book it for 450 cubic ft because that was the size of my storage unit that I was moving. I told him it was not full and he told me three times that whatever the size it turned out to be that is what I would be charged and claimed I would be credited for the difference if it came in lower. After everything was picked up it came in way less than 450 cu. ft but now they claim 450 was what I booked and that's what I have to pay for. Thatys ridiculous because they want me to pay for the space I'm not using and they will put another customer's things there and get paid for that same space twice. That's called double dipping In addition they tried to claim that when they loaded the items they had to walk over 75ft and so they charged me an additional $225! Fortunately I took photos of the loading area and you can clearly see that it was less than 30ft! They are lying thieves. Do not trust them and use someone, anyone else. I have to sue them to get a fair deal!

Acting like scammers. They provided a nice estimate, but when a truck came, they wanted to charge 700 more claiming that I have more items. When I showed them my estimate with a list of items exactly the same as I had to load, they said that cubic feet were calculated incorrectly by them when providing my quote! So, they were sure that I have to pay $700 for their own mistakes. I had to leave some of items because of it. They promised to deliver on November 8th. On November 18th (10 days later), they called saying they come "tomorrow" and asked for more money. After I paid, no one appeared next day and whole next week. So, it was pure lie and scam. Thus, in total I paid more than normal moving company would take and I have no idea where my stuff is.