Long Haul Moving & StorageReviews of lhmove.com

I do not recommend this moving company. They are a broker, which I didn't realize, but the moving company that they set us up with was horrible. Do NOT use Us Moving Forward, LLC. They showed up a day late for our job, which made us wait at our pick-up location all weekend for them to show up. I learned that there was a large job ahead of ours, which pushed them back, but don't understand why they didn't account for that. If that's the case, then send another truck / people to help us instead. Then when they finally got to our house, the price to move our things drastically increased. Then, during pick-up, one of the guys really pressured us for a tip and wanted to know how much he would be getting for a tip. If you can't trust your driver to divide the tip among the workers, there are bigger issues than how much tip we will give you. At drop-off (a day later than told), (the driver this time) assumed that again, we would be tipping and asked us how much we would be tipping. VERY rude and unprofessional. Tipping is not mandatory. We weren't sure how much we were going to tip and were going to based on the job that was done, but in the end, spent way more than we had planned on this move. Next time we move, we will not be using Long Haul to find us a moving company. We will find our own because we will have much better luck that way.

I am disappointed.. I forgot how I picked them. I think I went to a site where you can enter your type of me and then you a deluge of calls and text messages. I spoke with two gentleman who in my opinion seemed friendly and professional. We were quoted a low price for a move of very minimal furniture from Nashville to Atlanta. It was coming out of a storage unit. We were quoted about $1800. About 3 days before the pick up, I get another call stating another $200. Did I mention this move involved my 86 year old mother getting furniture of her sister who passed away? It continues. I paid the 200. We got a call from the driver who now wants another $1100 +. I was also told at some point I could pay with Cash App or Zelle. No apparently things changed. It's either Cash or a Money Order. We have not gotten the furniture yet. At the time I am writing this, it is scheduled to be delivered tomorrow. I agree with the other reviews. Too many middle people are taking their chunk for the referral and then the movers still need to get their money. If I ever have to do this again, it's will be with one of the bigger moving companies which do not use brokers. Allied Vans, United and Mayflower come to mind. I would like to add the driver worked alone. We had a rough start with him but things smoothed out. I was pleasantly surprised how he took his time to figure out how to get my Mom's couch in the elevator. Overall he was probably the best thing out of dealing with Long Haul. Hence why I gave two stars.

Yup, someone else who gave one star called it - they are a broker and bid your business out to an actual moving company and they don't tell you that. I gave 2 stars because I actually had a good experience with their customer service reps whenever I needed them, but then again, they were shady this whole time. I didn't find out about who the moving company actually was until they called me the day I was moving to tell me they were going to be late (1.5 hours to be exact). I feel so discouraged by moving companies that I'll do it myself next time.