Long Haul Moving & StorageReviews of lhmove.com

I wish I could give this company negative reviews. Not only do they have lying sales people and work to scam you out of significant amounts of money but wow is their customer service AWFUL. The representative I engaged with was the rudest person I’ve ever spoken to. He raised his voice with me and was not helpful at all. I asked once to speak to a supervisor and he said no. When I finally was able to get to their voicemail, or course their was no response ever. They drained me thousands of dollars and were extremely disrespectful, unhelpful, and unprofessional. DO NOT USE THIS COMPANY. They’re truly awful and have made my move so stressful. Save yourself money and a headache. They will overcharge and under deliver and they will not do anything to help make it better. The fact that the customer service rep. even has a job in customer service is a miracle he should thank God for daily. There’s no way he’d ever have a job from a reputable company.

We had such an amazing experience with long haul moving and storage. I was a little apprehensive considering this was our first time using a moving company. We were impressed from start to finish. We will be issuing long haul for any future moves.

I spoke and emailed, several times with Tim Walker. At no time did he inform me that this company is only Brokers. I gave him an inventory of what needed to be moved. I even contacted him to add additional items and he requoted a price. It was only when the movers showed up, several days later, that I found out that Long Haul was a broker, not a mover. Tim's quote wasn't anywhere near what I needed and ended up having to pay at additional $2680 to have things moved when I should have only had to pay $1437.52. Then a Joe Ryan is texting me when the movers are there and I ask him to call me and he couldn't even bother. I call today to ask to speak with a supervisor over the relocation specialist and spoke with someone named Jake Gomez. Jake just wanted to play with me and clearly thought my situation was a joke. He never once identified himself as a supervisor, then about 5 minutes in, he said he was a supervisor. Jake asked me if I had sent an email. Email to whom? When their senior relocations specialists can't bother to return your call and I get treated like crap by a customer service rep on a power trip, what am I supposed to do and no one will talk to me and I was NEVER told about any email. I was very honest about what needed to be moved and your company messed up and no one has the courtesy to even call me or return my call.

The movers made the process of moving so much easier and helped decrease the stress of having to relocate. I would highly recommend.

PLEASE READ THE ENTIRE QUOTE BEFORE AGREEING TO COMMIT!!! Like many of the negative reviews reported here, they are not fake reviews. Similar to their experiences I also felt like they were a scam. My move was from Broomfield, CO to Austin, TX. I was quoted about 1800 for a full move on a 1 bedroom apartment with 286 cu ft. and 15 boxes. 800 something due at the beginning as a deposit. I was told I would have to pay the 800 something at the time of pickup. I had no idea that Long Haul is a broker and they subcontracted through local movers. When Spartan Movers (subcontractor) came to my apartment they stated that the cu footage was about 400 (I wouldve never known what the cu ft is - seeing they told me the standard is 286 cu ft and that I "would be fine as long as I stayed within 15 medium boxes which I only had 11 boxes") and not 286 cu ft, and that the contract states there is extra charge for each cu ft., also if you have more than one flight of stairs there is a cost, if it's over a certain distance there is a cost...instead of paying 800 something, I was charged close to 1200 dollars for pick up. Spartan movers - horrible company in Denver, CO. When I called Long Haul they stated that I would have to pay whatever the subcontractor stated because they are the ones doing the pick up....so bottom line folks - Long Haul will TELL you anything to get their initial deposit - they told me that the person on the contract (Andy Harper) would be the one to do the pick up, lie. They QA person said I would be ok and not charged extra past what was on the contract, lie. So don't listen to what they say....READ the fine print! Customer service was horrific except for Sam and Bruce, but again READ the fine print. When I got to Austin, the 18 wheeler driver (another subcontractor - not Spartan) called me and was kind enough to work with me and I had an amazing experience with Joseph with Interstate Van Lines where I wasnt charged the 800 something like Long Haul suggested, I had to again pay a little less than 1200. What was supposed to be a total 1800 something dollar move, I paid close to 3000. All in all I would NOT recommend this company. If you look at their profile on DOT - you will see that this company has only been around for a little over 6 months. The company will now write a reply to this saying some things...but one thing to consider is that not everyone who wrote a review is lying! Save yourself from falling for the fine print trap. What looks and sounds to be simple and basic is not.

David was awesome. Kind and efficient. He was able to help on any questions that I had. Made our moving experience go as smooth as possible.

I had the pleasure of working with David Owen. He was a breath of fresh air and professionalism. He was very knowledgeable, well spoken and very polite. I had rented trucks many times a few years ago to complete a major move and found renting a truck straight forward. OMG no more. David was the only person of the 10 or so people I spoke with that I would do business with. Thank you, David for your help.

I am taking legal action against this company due to their fraudulent activities and exploitation of individuals' finances.