Long Haul Moving & StorageReviews of lhmove.com

This company will: 1) Give you an artificially low estimate to receive a deposit from you, 2) Have you sign documents while on the phone with them so that you do not have time to review the terms and conditions, 3) Increase their estimates by many thousands of dollars without transparency about why the original estimate and newer estimate are so disparate, 4) Not issue a refund unless you cancel within 72 hours from when you provided your deposit. Long Haul Moving and Storage should provide more accurate estimates in the initial contact with the costumer, not request signatures on paperwork while on the phone with the customer and allow the customer to review the paperwork at length prior to obtaining a signature, revise their refund policy for deposits on moves cancelled within 30 days of the scheduled move.

Moving was so easy with these guys! The folks on the phone were real professionals! They were able to answer all our questions, and gave us a reasonable quote. The movers were right on time, super nice, and made sure our stuff didn't get banged up. It was like having friendly superheroes help us move. Definitely 5 stars – they made everything way less stressful! With these folks, I won't have to worry about trying to move on my own ever again. I'm definitely calling them again.

Based on the other reviews already posted about Long Haul Moving and Storage (“LHMS”), this moving broker seemingly thrives on employing the classic fraudulent business practice of “bait and switch,” as clearly shown below. The bait and switch involves: (i) at the front end, a major underestimate of cubic footage ("cf.") to get a customer's business, followed by (ii) at the back end, a massive upcharge by the carrier. On or about 11 December 2023, I spoke with Russell at LHMS about my upcoming move from Georgia to Florida, during which call I provided a very precise inventory of the 32 or so items I was moving. Russell then sent to me a “Binding Estimate” (what an oxymoron!) that estimated my inventory to require 364 cf., or 2548 lbs., which resulted in a “Total Estimate Price” of $2498. On 2 January 2024, I spoke with someone in LHMS's “Customer Support” (yet another oxymoron!) to finalize my inventory and was told that all was good to go with no change in cf. On 4 January, upon a late arrival, LMHS’s moving company, Colony Moving Services, Inc. out of North Carolina (“Colony”), immediately told me that LHMS's Binding Estimate cf. was way off -- even before seeing all of my property or comparing it to the agreed-upon inventory. Colony ended up charging me an additional 236 cf., (an additional 64.8%!), resulting in an additional cost of $1180 (an increase of 47.2%!) – without any explanation re deviations from my specific inventory agreed with LHMS. Before I allowed Colony to load any of my property, I complained about this highway robbery to the LHMS Customer Support rep. (Bruce), and he threatened me that if I were to send Colony away, I would NOT get back the $1181 deposit I had foolishly paid LHMS. This was a clear breach of the so-called Binding Estimate, which stated that I would be charged an additional amount only for new items added to my inventory or new cf. added to my inventory. Also, LMHS’s cf. gross underestimate was plain and simple fraud. Final note: Colony was the ABSOLUTE WORST, MOST UNPROFESSIONAL moving company I have used in multiple moves over the past four decades.

STEER CLEAR OF THIS BUSINESS! WARNING.  The people manning the phones will draw you in with a bogus estimate that seems reasonable for a 1 bdrm move $1500 or so and then TRIPLE to a total of $5388 + by the time you're done. This REALLY Happened to us. Filed a BBB Complaint registered with the West Palm Beach BBB and Raleigh NC. Long Haul Moving and Storage are predatory middlemen who are nice as peaches on the phone yet appear to be preying upon the public and changing dates last minute; completely corrupt of any decency or honesty.   They  hired U.S. Professional Movers out of North Carolina as contractor who then tried to get another $4,000 dollars from us on move date!  He went to the phone and came back and still asked for another $800. After 3 inventory phone calls with Long Haul Moving and Storage and documented items!   Tried to decline move but had already put down a $2,000 non refundable deposit!   The guy hired a stoner with a bad leg who smoked pot the whole time he was supposed to be working.  He also refused to take the documented inventory so I had to pay for mailing and then take the glass pieces and remainder of items myself to new location! Truck had a patched hole in the roof.   Driver was very rude and tried to intimidate my family into paying more than agreed with the Long Haul Moving and Storage. Complete RIP OFF ARTISTS. DO NOT USE.

They are organized and professional. My move was great - no issues. Huge difference from the last time I moved which was stressful as hell and I never wanted to repeat. Luckily I made the right choice with Long Haul Moving!

Was able to get my stuff moved on time and with non stop communication. Would and will use them again.

If I could give a 0 star I would they took my stuff on 12/29/23 I have yet to receive my stuff they quoted me 3k on the day of the move they charged me double so after paying 6 k I am still waiting on my stuff .

Booked a move with long haul,when moving truck showed up it was from to the moon services.the me n did not speak English,they didn’t wrap anything.upon delivery my adjustable bed,mattress was dirty and torn.the headboard to my bed marred and the endboard and side rails are lost.no one will help and I’m being ignored.