Long Haul Moving & StorageReviews of lhmove.com

Please do not use them. It’s a huge scam! David Owen is a liar and a fraud. He quoted me 3,200 and my move cost 4,900. He had a different company show up for my move, and they were in a small truck that they then moved stuff to larger one after saying this wouldn’t happen. Also, they said it was a three day move, and it was a week later I got my stuff. They are stealing from people on a daily basis by misquoting the move. Trrroble company, then they don’t answer any calls. Horrible!!!!!!

I’ll start out by saying I’ve never left a negative review for anything in my life. I just want to strongly urge anyone to not hire this company or work with an employee named David. I even gave him a chance before writing this to give me some sort of money back but he has gone radio silent. He was extremely responsive before I paid. Weird. And into my story of hiring the worst company to move across country…. I was quoted 2 grand for my move and gave an itemized list of exactly what I had. Moving day I had to throw away all my end tables, a tv stand, mirrors, and a desk because I was under quoted for the square footage. I’m not even sure if logically you could be that off on an estimate without knowing the customer was going to be forced to either throw away their stuff or pay extra. Even stranger, my friends who moved to the same location from a farther distance, paid the same amount and were able to move a 2 bedroom and all it’s materials (their stuff also arrived a week late). I was very clear I needed my stuff moved to Texas on the 8th (5 days after pick up). Because call me crazy, I didn’t want to sleep on an air mattress with none of my belongings for the first week after moving across the country. Anticipating a company would have some sort of idea when their drivers would arrive, I called asking what their eta was (2 days before I was planning on it to arrive). They told me they can give no estimate on arrival and they would tell me 24 hours before they get there. I then began playing phone tag with the 3 different businesses that were apparently part of this move. I then was told it would show up on Wednesday, then Thursday, then Friday, then for sure Saturday! Saturday comes and it’s 10 minutes from when they said they’d be there. I get a call from the Philippines ASKING ME if the mover was there. I said no, and call me back once you can tell me when they’re going to get here. Then once again all of the contacts I had did not answer the entire day. I then got a text from the driver the next morning that he was going to come at 10. Showed up at 1. Then I got a call back from the person that ghosted me for the last 24 hours saying I had to pay a 100 dollar “elevator fee”. Wanting to sleep on an actual bed for the first time in a week, I paid. Still thinking about hiring this company? The real icing on the cake was that the mover left with one of my boxes and I’m still waiting on getting that to this day. Honestly it’s kind of sad that people can do this to other people. I even voiced my concerns with David and mentioned how there was some negative reviews. He assured me that those were standard in this industry and not to worry as long as I give them all of the correct info. Well please don’t do what I did and think they’re probably just the type of person to leave negative reviews on everything. Best of luck to whoever is moving a long distance. There are a lot of things that are already stressful about that. Don’t let this company make your move 100X more stressful.

This company doesn’t even deserve one star I don’t know how this company remains in business this company go to F rating and better business. They screwed me out of my $3500 deposit. How do you spoke with a Perry and listen to all his lies and David along with his lies the sad part is I trusted him. I signed a contract immediately I called and emailed back and said I will move 150 boxes myself because I couldn’t afford the $8000 estimate. I gave them two weeks for them to make the proper arrangement of storage on the truck for my final pick up. They never called me back. I have documentation I have pictures emails, phone records the day of the move. They finally talk to me and said they still would charge me 4500 hours even if I only had 12 things to put on the truck this company I don’t know how they can stay in business oh I know is they’re dishonest under a bunch of pigs.

DO NOT USE THIS COMPANY - We received an estimate to move our stuff across the country. It was the best price, so we decided to move forward with this company. We updated our inventory a couple times to try and make sure it was as accurate as possible. When movers arrived, the foreman told me they had things like a single dresser listed, when it should’ve been a double. The foreman told us they constantly have problems like this because the sales people don’t ask the right questions in order to give the best estimate. We then had to pay an extra $1600 for the additional space we needed on the truck. We tried speaking with customer service about this and the gentleman was adamant that their team would have asked us the right questions, and he constantly spoke over me, and was incredibly rude and not willing to work with us. Overall absolutely awful experience because the estimate we received was no where near what we actually had to pay and customer service is incredibly rude.

I have been totally lied to by this company. The move was significantly higher than they had quoted. The transport of my car as well. Now that I have to use the storage feature because I have unable to close on my new apartment, the storage is tripled monthly than quoted. They don't answer calls now that I gave them a favorable survey. They probably won't post this comment either.

I contracted with this”company” for a move from Fl to SC. Andy in the sales department set upthis move and I paid 1485$ for the “down payment” he then broke down the Pickup and delivery payments. I gave him my inventory to be moved where he told me I had 782 CF to be moved. I called the company two times to insure I would not be charged more. They told me “as long as I do not add to my inventory list I would not be charged more”. When the movers arrived they informed me they could only move half of my things because I had DOUDLE the inventory. NOTHING was added to my inventory sheet.. the movers told me Long Haul does this all the time when I tried to call the company all I could speak to was Bruce.I was basically told …oh well. I asked the movers about the 1485$ and they said Long haul keeps it

Poor and criminal in nature. The sales rep. Sam told me everything I wanted to hear over the phone, including giving me six months of free storage in Texas. Then when Spartan picked up my items from Colorado and took them to Texas, the storage fees of two grand a month came in to play. They held on to my things Demanding whatever amount they wanted to make up for rent that was due instead of free six-month storage it turned into nearly another $10,000. They knew what they were doing with the sales department but the contract that came through they took out everything they told me over the phone. I missed the final details and signed the contract, not knowing they took out the free storage , as soon as you sign the contract, it gets sold to Spartan and they’re out of Austin. They’re protected under federal law and they know that so they work the system but if they tell you many things that are good to be true it’s because it is. Sorry to report they’re in the shyster business of taking you to the cleaners and taking all your money. Run! Do not listen to their sales department that are based in Florida. Also on moving day, they showed up a day late, and did not store my items for free as they had promised. They also told me they would start my items in Dallas and they ended up starting them in Austin than charged me the transportation cost from Austin to Dallas so I can get my stuff back in addition to the storage that was supposed to be free they quoted me originally 6800 for all the moving expenses and free storage and it really turned out to be a total of 14,000 when it was all said and done. I had to pay the money to get my things back, irreplaceable pictures, furniture my child things I had no choice, but to pay even hired an attorney, and there is nothing that they could do Run fast from this firm they are not good.

I moved from Houston, TX to Florida in the summer of 2023. I called around to multiple companies to get a whole-house move quote. The person I talked to on the phone assured me that he could beat anyone else's price because they were based in Fl. and the trucks coming had to come to Fl. since it was their base of operations. I did shop around some more, and LHM&S was the cheapest. I did the deposit over the phone, and the young man assured me he was my contact throughout the entire move. well he wasn't. He quit a week later. What I discovered was that LHM&S was nothing more than a brokerage company that sold contracts to other moving companies. They took the bookings and the phone calls but sold the moving contract. I was never told this, and from my conversations, it seemed that they were the moving co. I made contact with LHM&S multiple times, both by phone and by e-mail. As the moving day approached, I did a final listing of all items, including the number of boxes and the size of the boxes to be moved. (I have that e-mail saved) I was told that a bigger truck would be needed and as such a $250.00 additional fee was required. I had no problem with that because of the original price quoted me. On the day of the move, a truck showed up from a moving company that was not LHM&S. They informed me that LHM&S contracted them to do the move. They arrived 6 hours late and then said I had too much stuff to fit into the truck and a 2nd truck would be needed at an additional $4,000.00. Payments were to be in postal orders or cash only. When I called LHM&S, they knew nothing about my updated contents/boxes list, and the gentleman I had been talking to for two months was no longer there. Apparently, he disappeared overnight because I had talked to him the night before the move to make sure everything was alright. In the end, I had to move that day. I had sold the house and had to be out of it the following day. I paid the extra cost. The manager at LHM&S kept telling me it was my fault for not providing an accurate count (Which I did and updated at least three times during the packing process. I even took pictures of the larger pieces of furniture as requested by LHM&S. In the end, the moving company had a 1 star rating and from my experience, it was well deserved. Antiques damaged, pictures broken, furniture broken, cheep packing tape put over everything, boxes lost and never recovered. No accounting for the number of boxes moved/delivered. Items are kept for weeks in a non-climate-controlled storage area in a third state. It is a 13-hour drive from Houston to where I live now, and it took over 20 days for the first to arrive at my new house. When I complained to LHM&S, the woman told me I should have shopped around and paid more. I needed to resolve claims for damage with the actual moving co., which ended up being 1 cent per pound of damaged items if approved by a company mediator.